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Management
Global CEO
January '04
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i--flex Solutions Limited
Corporate Governance at Merck
Risk management at General Motors
AMD: Taking on Intel
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i--flex Solutions Limited

-- Rajesh Kumar Singh, & Vamsi Krishna Thota

i--flex Solutions Limited (i--flex) is the India's first product oriented software company to succeed globally. Its banking software product FLEXCUBE has been ranked the No.1 selling Universal Banking Solution in the world by International Banking Systems (IBS--UK) in 2002. Today, i--flex is the de facto leader in the global banking software market. With its strong domain expertise and unique set of products and service offerings along with increased global penetration, i--flex is in strong position to become the globally preferred Banking IT solutions provider to the financial services industry.

Article Price : Rs.50

Corporate Governance at Merck

-- AV Vedpuriswar

Merck, one of the leaders in the global pharmaceutical industry has put in place various measures to ensure high standards of corporate governance. A system of committees helps the Board in discharging its responsibilities. This article deals with Merck's corporate governance practices.

Article Price : Rs.50

Helping boards change course

-- John Elkington ,Peter Zollinger, Virginia Terry

Sustainable Development (SD), a concept once dismissed as semi--seditious by many business leaders is increasingly recognized as a core challenge for governments and for globalizing capitalism. As a result, the coming years will see a growing focus on the roles of Chief Executive Officers (CEOs), Chief Financial Officers (CFOs), boards and the financial markets they try to satisfy in the sustainability transition. But is the SD community paying enough attention to these trends? It's not. The article highlights the evolving Triple Bottom Line (TBL) agenda for corporations and their boards, and considers how the SD community can help ease the process for business leaders.

Risk management at General Motors

-- AV Vedpuriswar

General Motors (GM) is the world's largest manufacturer of cars and trucks. The company is exposed to many riskslegal risk, currency risk, interest rate risk, commodity price risk and equity price risk. The article outlines these risks and the mechanisms GM employs to manage them.

Article Price : Rs.50

Interview with Rajesh Hukku, Chairman and Managing Director, i--flex Solutions Limited

-- Rajesh Kumar Singh

I believe in strength of purpose how strong is your appetite for success and the vision to go with it. -- Rajesh Hukku, Chairman and Managing Director, i--flex Solutions Limited. Hukku says encouraging new ideas, promoting independent thinking and willingness to take risks has fetched him success. In this interview, Hukku outlines his new initiative and explains how he has managed to build i--flex solutions into one of the most successful Indian software product companies. He also talks about his leadership style.

An open letter to CEOs

-- Don Tapscott

Profound change is occurring in the deep structure of the firmhow companies orchestrate resources to create value for customers. An open letter to CEOs answers the top ten key questions CEOs should be asking to fuel their efforts in the networked world.

AMD: Taking on Intel

-- Ravi Madapati

AMD has made inroads into Intel's market share only to see Intel strike back with steep price cuts and faster introduction of new models. AMD has historically trailed Intel as the distant second in the semiconductor industry. Compared to Intel, AMD is financially weaker and does not have the R&D capabilities of its formidable opponent. The major server vendors have lined up to use Intel's chips. Can AMD emerge as David in the war with Goliath?

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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