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The IUP Journal of Alternative Dispute Resolution
January '05
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Conciliation and Family Dispute Resolution in Indian Legal System
     
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The UNCITRAL Model Law on International Commercial Conciliation : A Critical Appraisal
-- Eric van Ginkel

The need for uniformity in legal provisions in relation to ADR at the global level specifically in mediation and conciliation processes may be due to insufficiency of the existing legal framework. In the past two decades there has been tremendous increase in the use of ADR i.e., arbitration and mediation. This led the UNCITRAL to adopt new Rules on International Commercial Conciliation in 2002. This development was also due to the fact that international commercial arbitration has become too cumbersome and is not as impeccable as it used to be in its heydays. The Uniform Mediation Act in USA attempted to bring in some innovations to strengthen the mediation process and to bring about uniformity within the USA. The Secretariat of the UNCITRAL emphasized on some issues relating to admissibility of evidence submitted in conciliation in subsequent judicial or arbitral proceedings, role of conciliator and enforceability of settlement agreement reached by the parties. The article comes up with various suggestions demonstrating that there is room for improvement in the present law as a first ever effort made to make a comprehensive law on Conciliation and relevant issues relating to it.

"Reprinted with permission from Kluwer Law International",

© 2004 Kluwer Law International, "The UNCITRAL Model Law on International Commercial Conciliation", by Eric van Ginkel, in Journal of International Arbitration, Vol. 21, Issue 1 (2004), pp. 1-65, (www.kluwerlaw.com).

Conciliation and Family Dispute Resolution in Indian Legal System
- - Dr. Y F Jayakumar

Family plays a crucial role in any community or society. A family is an association as well as an institution. Not only economic needs but also, more importantly, the emotional needs of the members are taken care of in the family. Today, divorces and disputes over property inheritance are proliferating like never before. The reasons may vary from economic conditions to professional problems and psychological imbalances. The author of the article made a socio-legal study of the causes of the conflict in the family. It is important for the society to devise means of protecting the family and also preventing and resolving the disputes that could damage and destroy the delicate fabric of the family. The author suggests conciliation and mediation for the resolution of these disputes as these mechanisms offer multifaceted resolution advantages like objectivity, due focus on the issues, neutrality and independence. The author also gives an overview of various statutory frameworks in India supporting ADR mechanisms in family disputes.

Article Price : Rs.50

Arbitration, Mediation and Conciliation: Differences and Similarities from an International and Italian Business Perspective
--Alessandra Sgubini, Mara Prieditis and Andrea Marighetto

Though the Italian and the US legal systems have fundamental differences, the concept of arbitration is very firmly implanted in these systems. Among the ADR mechanisms the concept of mediation particularly has not gained much popularity in Italy but the same has been widely in use in US. In US, mediation is a predominant mechanism as it guarantees all the benefits of ADR mechanisms. Most importantly it offers innovative solutions to the business communities which are at dispute. Authors point out that the concepts of mediation and conciliation in Italy are confused with each other although there are fundamental differences in their application. Conciliation is very common in Italy and mostly employed in labor and consumer disputes. The article traces the differences between arbitration, mediation, and conciliation in the international and business perspective. The authors feel that arbitration has certain disadvantages as it also follows the adjudicatory procedures of court. The authors conclude that mediation has emerged as the most predominant ADR process as it helps the parties to find "business solutions in business disputes" which are practical, economical and durable.

Global Executive Summaries
  • Alternative Dispute Resolutions for Healthier Resolution of Healthcare Disputes
  • The Emerging Trend Towards Arbitration in Brazil
  • Confidentiality Issues in Conciliation Proceedings Under Texas Law and UMA
  • International Court of Environmental Arbitration and Conciliation
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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