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Professional Banker  


January '05
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Swiss Bank: Veil of Secrecy
Retail Loans: Is a Bubble in the Making?
Customer Service in Banks: An Overview
OBC GTB Merger-Whither Corporate Governance?
Countermanding of Postdated ChecksAdvancing Remedy by Presumption
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Swiss Bank: Veil of Secrecy

- - Katuri Nageswara Rao

Swiss banks are known for banking secrecy laws. While there are no numbered accounts any more, Switzerland is finding it difficult to bear the pressure from the international community to totally lift the secrecy laws. However, it is now levying a withholding tax on investment returns, besides putting in place laws to combat financing of terrorism , money laundering and tax frauds, but not tax evasion. Switzerland continues to thrive as an excellent offshore banking center with top class customer service and talented investment personnel. The strong macroeconomic fundamentals and socio-political stability also help the banks to prosper.

Article Price : Rs.50

Banking on the Rich

- - Raghu Mohan

Wealth Management and Private banking business is growing by leaps and bounds in India. IBM's survey says that it will grow by 25 to 100% over the next two years. Foreign banks like Citibank are leveraging their international expertise and gaining business. They are providing a wide array of products to the customers, according to their requirements. ICICI Bank and HDFC Bank are the major Indian players in this business. Goldman Sachs says, India will be the third largest economy in the next 30 years. So there is immense scope for Indian banks to enrich their bottom line, through wealth management services.

Retail Loans: Is a Bubble in the Making?

- - Vinod Sharma

Retail lending in India has been rising very rapidly. RBI has raised the risk weightage for housing loans and other retail loans to avert huge NPAs in this segment. In India, the ratio of retail lending to GDP is far below other Asian countries, which shows that the retail loans portfolio has not reached the peak. Bad debts in the retail portfolio are at 2.5% compared to the 7.4% of the industry level. This confirms that retail loans are safer, as of now.To avoid a bubble burst, banks should adopt best risk management strategies and conduct due diligence while sanctioning retail loans.

Article Price : Rs.50

Customer Service in Banks: An Overview

- - Ajaya Kumar Mohanty

The Entry of new generation private sector banks and evolving technology has been changing the face of the Indian banking industry. It is necessary for PSBs to adopt a standardized customer services code to remain competitive and profitable. The Goiporia committee set up by the RBI in 1990 to study customer services in PSBs, has made 97 suggestions to improve customer services. The PSBs are still reluctant to adopt some of these suggestions, while private banks are making every effort to delight their customers. PSBs should learn to retain the customers to remain in business.

Article Price : Rs.50

OBC GTB Merger-Whither Corporate Governance?

- - BV Rama Rao and YG Sivaram

The GTB-OBC merger was a hasty one with no due diligence exercise conducted. Analysts say that OBC has benefited from the merger rather disproportionately. To conduct the due diligence exercise, RBI appointed M P Chitale & Co. on the date of the merger. It seems that the era of good corporate governance and effective regulation by the regulator has not really dawned in the Indian banking industry.

Article Price : Rs.50

The Rise of the Financial Conglomerates

- - Niranjan Rajadhyaksha

Today, Indian banks are providing an array of services like insurance, mutual fund, wealth management, etc., to their customers. They are hurtling towards the financial conglomerates. The principal drivers of the integration are: growth of financial markets and products, blurring of product boundaries, and new network technology. Ownership, risk management and regulation of the conglomerates are major concerns because of the existence of different regulators. These conglomerates are demanding for single regulator of financial services like FSA in the UK so that they can come up from the existing complexities.

Countermanding of Postdated ChecksAdvancing Remedy by Presumption

- - V Gopala Krishna and KKSR Murthy

In the past five years several litigations were attempted to exclude the penal liability under Section 138 of the NI Act in respect of dishonored postdated checks. The Supreme Court assertively intervened to clear the legal position regarding the strict application of Section 138 to dishonor postdated checks. The present article looks at the impact of the Supreme Court judgments with a focus on the statutory presumption that can be applied to advance the remedy for countermanded postdated checks.

Article Price : Rs.50

Global Executive Summaries

  • Building the Great Retail Bank: Who's Doing it Right?
  • Bucking the Back-to-Brick Trend
  • Time to Think About the Next Debt Crisis
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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