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Management

 HRM Review


January '10
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The Adaptability Styles of International Careerists
Education Sector Reforms : HR Perspectives
Employee Onboarding : Building Long-lasting Relationships
Addressing the Issue of Employee Obsolescence
Best Practices of HR in Service Sector : An SME Service Industry Perspective
An Analysis of Offshore Outsourcing
Performance Appraisal : Key to Organizational Success
Rational vs. Intuitive Decision Making: Dilemma at Nemesis
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The Adaptability Styles of International Careerists

-- Philippe Pierre and Evalde Mutabazi

Based on 120 semi-structural interviews undertaken with the personnel of a large French multinational petroleum corporation, 86 of whom were non-French internationals, this article identifies how non-host country internationals maintain their national identities while adapting to the corporate and national cultures in which they reside. A truly international career is a trade-off between numerous professional and personal life choices. Five identity strategies are delineated: conservatives, defensives, opportunists, transnationals, and converts. How exercising corporate power, living within the family, and being part on an ethnic peer group, all impact adaptability are discussed, as are the action implications for international human resource managers.

Article Price : Rs.50

Education Sector Reforms : HR Perspectives

-- Dr. (Col.) VRK Prasad and Mohd Abbas Ali

Education reforms are making India's classrooms undergo a sea change in numbers and otherwise. Higher education appears to be on top of the agenda, with more universities and institutions of higher learning getting established under both public and private categories. All these efforts may not yield the desired results if they are not adequately staffed with quality faculty. A teacher deserves to be cared for just like any other employee of an organization.

Article Price : Rs.50

Employee Onboarding : Building Long-lasting Relationships

-- NR Aravamudhan

Though this may sound cliched, the first impression is the best impression. This statement has greater resonance in the case of talent management. Many researches have suggested that new employees decide to stay on or leave a company within the first six months of joining it. Consequently, employee onboarding has become the new buzzword. This article details the relevance of onboarding, its benefits, and how a ubiquitous employee onboarding program is rolled out in a company. The article also traces a few serious mistakes that may throw the program out of gear.

Article Price : Rs.50

Addressing the Issue of Employee Obsolescence

-- Marianne Simon

Employee obsolescence is an issue that each organization and individual has to take seriously. The revolutionary growth of information, rapid technological change and the dramatic shifts in labor force distribution has made the dangers of skill obsolescence and eventual job loss a reality for many employees. The need for retraining will continue to increase. People must be creative in everything that they do, be it innovative thinking, their mind, skills or competence. Continuous learning will assist in updating knowledge and keeping up with the latest trends. Therefore, the expansion of new knowledge and the potential deterioration of previously held expertise can be addressed through continuous learning. Learning does not stop for employees after their education or training is completed, it is a continuous process.

Article Price : Rs.50

Best Practices of HR in Service Sector : An SME Service Industry Perspective

-- Tilly Chacko M

This article has been written based on the Human Resources (HR) practices followed by an SME service industry. It tries to reveal the HR practices, where some of the best practices are followed to maintain a peaceful atmosphere and good working conditions. This will help the SME managers to get an insight in order to improve their efficiency. It mainly discusses the HR mantras of the company and the HR strategies that they follow - Recruitment, Induction, Learning and Development, Communication Channel, Performance Management System, Compensation Management, Motivational Initiatives, and Retention Strategies.

Article Price : Rs.50

An Analysis of Offshore Outsourcing

-- Soni Agrawal

Outsourcing became popular in the 1990s. Most of the literature based on outsourcing defined various faces and tried to show reasons and benefits of outsourcing. With the passage of time, new words, such as Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), Legal Process Outsourcing (LPO), etc., came into existence. This article establishes the differences between BPO and KPO.

Article Price : Rs.50

Performance Appraisal : Key to Organizational Success

-- Itishree Mohanty

The latest mantra being followed by organizations across the world is - "Get paid according to what you contribute". Organizations are paying more attention to performance management and specially to individual performance. So, if the process of performance appraisal is properly structured, it will help employees understand their roles, responsibilities, enable them to align their individual performance with the organizational goals and also help review their performance. This article focuses on the importance of performance appraisal in achieving organizational success.

Article Price : Rs.50

Rational vs. Intuitive Decision Making: Dilemma at Nemesis

-- MV Vivek and Vara Vasanthi

This case study tries to analyze the decision-making process from different angles. It deals with the rational and intuitive styles of decision making. After taking charge as the Vice President of the Indian division of Nemesis Telecommunications, a multinational telecommunication company, in March 2009, Kenny Anderson (Kenny) was asked by, the President, Srujan Banerjee, to conduct a workshop on decision making for the regional heads of the company. The company gave enough freedom to the regional heads to make decisions in their region. Two of the regional heads, Rahul Saxena (Rahul) and Ignatius Sam (Ignatius), had very good track records because of their decision-making ability. Both used contrasting decision-making styles - Rahul used rational and Ignatius used intuitive decision-making style. Banerjee, however, believed in a more holistic approach to decision making and he wanted Kenny to propagate the same in the workshop. The case study presents two dilemmas - Is there one particular decision-making style which can be applied to any situation or industry? What are the pros and cons of using only rational or intuitive decision-making styles?

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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