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Insurance Chronicle Magazine:
Underwriting and Claims Management Two Sides of the Same Coin
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The two key performance areas of major concern to insurers are underwriting and claims management. Well begun is half done. Underwriting carefully done helps avoid avoidable claims. Alls well that ends well. An efficient and fair claims settlement process generates abundant goodwill resulting in more business.

 
 

whilst expeditious processing and settlement of claims is one of the most important and vital functions of an insurance organization, prudent and sound underwriting discipline is the hallmark of its steady growth and profitable operations, particularly in the long run. Similarly, meticulous risk assessment and competitive pricing of its products are very fundamental to effective underwriting of risks. Prompt scrutiny and fair settlement of claims are the basic needs of effective claims administration.

Although both the said functions are equally crucial and fundamental for the success and steady growth of profitable business, for insurers, claims management, to a large extent, is indirectly dependent on the technical expertise and high standards of underwriting efficacy of the concerned insurance company. This factor assumes all the more importance and prominence, in the general insurance business in India, arising out of `detariffication' of premium rates in the recent past.

Underwriting refers to the process that a large financial service provider (bank, insurer, investment house) uses to assess the eligibility of a customer to receive their products (equity capital, insurance mortgage or credit). The name `underwriting' is derived from the Lloyds London insurance market. The word or the process of `underwriting' is associated with various financial services with different connotations and accordingly referred to with related nomenclature, such as securities underwriting, bank underwriting, insurance underwriting, real estate underwriting, forensic underwriting, sponsorship underwriting, etc., only to name a few. The term underwriting in insurance parlance and also the underlying process is slightly different from other types of underwriting. For the purpose of this article, we confine the usage of the term and also the process involved to insurance underwriting only.

 
 

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