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Management

HRM Review


November' 03
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Workforce Diversity: A New Corporate Challenge
"Diversity" at Workplaces: A Boon or Bane?
Understanding and Managing Workforce Diversity
Gender in the Context of Workforce Diversity
To Change with the Changing Times
Managing Underperformance
Leadership Lessons
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Workforce Diversity: A New Corporate Challenge

-- P V L Raju

Diversity management and change management go hand in hand. They support each other. Organizations that adapt themselves to change are more likely to be comfortable with managing diversity better. The article elucidates this new challenge before the corporate world of the new economy.

Article Price : Rs.50

"Diversity" at Workplaces: A Boon or Bane?

-- GRK Murty

Variety is universally considered as pleasing. There is also an opinion that "The most delightful pleasures cloy without variety". That apart, biologically genetic diversity was found to favor the survival of the species. Just as that, "diversity" in the organizations is expected to increase the scope of their survival. Firms that are moving in the direction of creating diversity at workplaces can bank upon a wide range of skills, including perhaps those which it may never have to use, but are likely to bail it out when its highest probability assumptions about future fail to deliver results. The policy of creating more individualized employees, more differences, and more varied ideas will certainly widen the management choices. But, it also has a flipside: It poses challenge to the management.

Article Price : Rs.50

Understanding and Managing Workforce Diversity

-- Manjeesh K Singh and Andrew Dutta

Diversity in the workforce has become a demographic reality across the globe. Many agree that organizations should aim to manage diversity rather than simply value it or rely on affirmative action policies. This paper is an attempt to elucidate the concept of diversity and propose a diversity management model.

Article Price : Rs.50

Gender in the Context of Workforce Diversity

-- Sireesha Mamidenna

Diversity at workplace is a multifaceted concept. The article looks into various aspects of the gender diversity at workplace.

Article Price : Rs.50

Monitor Employee Satisfaction Through Developed Measurement Devices

Top companies actively assess the percentage of their Satisfied Employees

To Change with the Changing Times

-- Manodip Ray Chaudhuri

"A change leader looks for change, knows how to find the right changes and knows how to make them effective both outside the organization and inside it."- Peter F Drucker

Article Price : Rs.50

Managing Underperformance

-- CSV Ratna

Most leaders react to underperformance in ways that only worsen the problem. They blame the people for not being able to deliver without bothering to find the reasons behind the fall in performance. They rush toward the solutions even before fully understanding the problem. Many other leaders are blinded by the belief that they have a great organization that operates on great strategies developed and executed by great people. But they simply fail to understand that organizations are run by feeling, sense and by the very emotional human beings. The persons, who are prone to poignant boutscould easily distract them from their jobs.

Article Price : Rs.50

Leadership Lessons

-- B Sumalata

The business leaders who have left their footprints in the world of business possessed one common trait - to achieve success at any cost. They had a clear vision and made all their dreams a reality.

Article Price : Rs.50

A Strict Italian Fare

-- Avinash Kalla

At 16 she was mining for marble, at 22 she opened her first restaurant, and at 29 she is deepening the `Italian influence' on the capital's palate!

 

HR Perspectives

  • Call Centers: Using Social Networks to Spur Staff Retention and Productivity
  • Are You In with the In Crowd?
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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