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The IUP Journal of Management Research


November '03
Focus Areas
  • Strategic Management
  • Innovation
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Quality of disclosures in `Management Discussion and Analysis' - The Indian scenario
The role of centralized information and collaborative forecasting in managing demand variability in supply chains
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Quality of disclosures in `Management Discussion and Analysis' - The Indian scenario

-- S.Subramanian and Vivek Kaul

Disclosures given in the `Management Discussion and Analysis' (MD&A) are meant to ensure that there is transparency in company's financial performance. They enable the investors to evaluate a company and make informed investment decisions. Sebi has made it mandatory for the companies to have MD&A report in their annual reports. This research work intends to analyze how far this measure has been effective in providing right information to the investors in the right format. The results suggest that two-third of the Sensex and Nifty companies miss at least one important information component, which has the potential to affect the company's performance in the future. Nearly one-third of the Nifty and Sensex companies do not comply with Sebi norms in making disclosures.

Article Price : Rs.50

Value creation and the entrepreneurial business

-- Michael F Spivey and Jeffrey J McMillan

The need to finance high growth and manage the interests and needs of investors makes value creation a critical concern for entrepreneurial businesses. Almost any financial endeavor, such as attracting new investors or making investment decisions, necessitates the consideration of the equity value created by the endeavor. However, value assessment of entrepreneurial businesses is not straightforward as many are privately-held or traded in thin secondary markets. The study reveals that relationships between certain non-market measures of value creation and small entrepreneurial types of businesses do exist.

Corporate governance, innovation, and economic performance - A case study on Volkswagen

-- Ulrich Jürgens

It is often claimed that the pressure for higher rates of return exerted by institutional investors in the name of shareholder value, has led to a fundamental change of company policy among listed companies. Due to short-term profit orientation and increased dividend pay-outs to investors, the critiques argue, long-term development of the innovation potential of these companies will suffer, and have negative consequences on employment and growth. Since the 1990s, almost all major German companies listed on the stock exchange have declared their commitment to the principles of shareholder value. Hitherto there is little empirical evidence of the consequences of such an orientation on company-internal structures and processes. This case study on Volkswagen AG helps to close this gap.

The role of centralized information and collaborative forecasting in managing demand variability in supply chains

-- Rakesh Singh and Prashant Mishra

Demand variability increases as one moves up the supply chain away from the retail customer. Small changes in consumer demand can result in large variations in orders placed upstream. This phenomenon is known as the Bullwhip Effect and has been observed across most industries resulting in excess inventory; poor customer service, uncertain production planning and high costs. The problem of Bullwhip Effect even exists in relatively stable demand environment industries like pharmaceuticals. This paper is an attempt to understand business driven variability in demand.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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