A model of coarse thinking was put forward by Mullainathan et al. (2008), which is based
on the notion that agents use analogies for assigning values to attributes (the attribute
valued in their model is ‘quality’). The defining idea behind coarse thinking is that agents
co-categorize situations that they consider to be analogous, and assessment of attributes
in a given situation is affected by other situations in the same category. This is in contrast
to the rational (Bayesian) thinking in which each situation is evaluated according to its
own merits. Even though coarse thinking appears to be a natural way of modeling how
humans process information (Kahneman and Tversky, 1982; Lakoff, 1987; Edelmen, 1992;
Carpenter et al., 1994; and Zaltman, 1997), gathering empirical evidence on the issue is
difficult. It is clearly difficult to isolate coarse thinking from confounding explanations.
However, experimental methods appear to be particularly suited for this task due to greater
control that they offer.
Mullainathan et al. (2008) use the advertising theme of Alberto Culver’s Natural Silk
Shampoo as a motivating example to explain coarse thinking. The shampoo was advertised
with a slogan ‘we put silk in the bottle.’ The company actually put some silk in the
shampoo. However, as conceded by the company spokesman, silk does not do anything for
the hair (Carpenter et al., 1994). Then, why did the company put silk in the shampoo?
Mullainathan et al. (2008) write that the company was relying on the fact that consumers
co-categorize shampoo with hair. This co-categorization leads consumers to value ‘silk’ in
shampoo because they value ‘silky’ hair (clearly not a rational response) i.e., a positive trait
from hair is transferred to shampoo by adding silk to it. Such a transfer of informational
content of an attribute across co-categorized situations is termed ‘transference’. An important question is, how are categories formed in the first place? A natural response
is to say that clues about category formation must come from the description of the
situation under consideration. Mullainathan et al. (2008) call such inference ‘framing’. The
way a situation is described or framed affects its subsequent categorization. Hence,
‘framing’ and ‘transference’ are two concepts associated with coarse thinking.
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