Human potential and their motivational levels form a strong framework for the success of any organization. This impact is felt directly in the field of education. This feature is well-depicted in, “A Study on Employees’ Perception Regarding Compensation and Benefits Practices in Education Sector”, by Neeraja Sharma and Aman Sharma. The paper represents the perception of employees in the educational setup regarding the effect of compensation and other related benefits on performance. The findings suggest that performance-based pay packages to the employees are essential in order to bring about a significant change in performance.
An interesting article by Ishwara P and K B Dhananjaya, “University Teachers’ Perception Towards Work-Family Conflict”, talks about maintaining a balance between work and life, not only in the corporate circle, but also in academics. The outcome of this study on work-family conflict reveals that paying attention to family and other aspects of life outside work diminishes commitment to work. This is more obvious in the case of female employees who perceived that family and other personal life activities are an impediment to effectiveness at work. To overcome this, the authors suggest that the organizations and individuals have to take measures by adopting policies that help teachers to either cope up with or reduce work-family conflict. Some of these measures include, providing residential quarters nearer to the workplace, health care facilities, appointing counselling officers, introducing the concept of mentoring to reduce workplace stress and work-family conflict. The authors feel that meditation enables an individual to maintain composure throughout the day.
The future of the Nation rests on the quality of students. This in turn depends on the effectiveness of teachers who instill the necessary skills in the students.
This paradigm is the focus of the article, “The 6Ps of Effective Teaching” by K Gayathri Reddy and M Bhaskara Rao. The authors in the article explained the importance of talent in teachers as a basis for students’ effectiveness in learning. They have contributed a model that would result in the desired outcome in higher education.
Students are Nation’s future. They look up to teachers as beacons of hope in a perpetually dark world of ignorance. Irrespective of this, each student is unique and has a mind which the teachers need to appreciate, rather than criticize his/her opinions as worthless. So, it is in this context that Ritu R Agarwal, in her article, “Methodology for Improving Teachers’ Efficiency Using Feedback from Students”, recommends the teaching community to understand and admit that students, though immature, have a viewpoint, energy and enthusiasm to grow. And she feels that teachers should match up to the students’ expectations and consider their feedback to be a major source for improving their own efficiency.
Automated Teller Machines (ATMs): The Changing Face of Banking in India
Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.
The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario
If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.
Indian Scenario
The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.
