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The IUP Journal of Operations Management
Focus

How does one optimize inventory in situations where sales are proportional to the inventory displayed? This problem is addressed in the first article which is "A Time-Dependent Deteriorating EOQ Model with Selling Price and Stock-Dependent Demand During Inflation Under Supplier Credits" by Ravi Gor and Nita Shah. It deals with this problem under conditions of deteriorating inventory items as well as changes in supplier payment terms. The authors have developed a model for arriving at an optimal solution which has been illustrated through a numeric example.

The second Article on "Evaluation and Economic Selection of Raw Materials' Inventory Control Policies: A Case Study" by Mahendra Pratap and Harwinder Singh also deals with an inventory management issue concerning the degree of control required over various inventory items. This paper addresses major issues in this area through a study done in an engineering company and also shows how buffer stocks can help reduce shortage costs.

The third article in this issue, "Scheduling with Processing Alternatives: An Approach to Minimize Makespan in a Multi-Product Manufacturing Industry" by V Mahesh, Sandeep Dulluri, A Chennakesava Reddy and C S P Rao is on a new methodology for integrating the process planning function with the shop-floor scheduling function. The authors have proposed a methodology whereby these two functions interact dynamically with each other to give better output through fewer bottlenecks and higher throughput on the shop-floor.

In the fourth article, "Implementation of Total Productive Manufacturing Concept with Reference to Lean Manufacturing in a Processing Industry in Mysore: A Practical Approach" by V Ramesh, K V Sreenivasa Prasad and T R Srinivas, the authors discuss how total productive manufacturing process has helped in improving the cycle-time, lowering machine breakdown rates and increasing efficiency in a tyre manufacturing plant.

This issue concludes with a case on "FedEx: The Cutting Edge Delivery _ An Innovation" by Abhijit Sinha. This case examines how FedEx Corporation, USA, a pioneer in global express delivery logistics, transformed its traditional supply chain from a document delivery company to a 3rd party logistics service provider to meet the business needs in a fast changing business environment and maintained its market leadership position.

We hope that the articles in this issue will provide useful insights into contemporary thoughts and practices in the area of operations management.

-- Sumitro Saha
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Operations Management