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Management

MBA Review


November '09
Regular Features
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Transforming Talented Terrors: Addressing Organizational Acedia with the Virtue of Humility
Developing Intercultural Competence: What Business Leaders Need to Know?
B-Schools: Bridging the Industry-Academia Gap
Management Education in India: Growth and Trends
Knowledge Management: A Framework for IT Sector
Technology-led Transformations
Strategies for Strengthening Customer Relationship in Recession
Organizational Politics: The Good, the Bad and the Ugly
Corporate Financial Governance and Ethics Dilemma
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A Push to the ‘Pull’ Entrepreneurs

Dr V Chandrasekar is Executive Advisor-Indu Centre for Infrastructure and Real Estate. Earlier, he was Executive Director of Wadhwani Centre for Entrepreneurship Development (WCED) at The Indian School of Business (ISB), Hyderabad. He has been actively involved in promoting new start-ups, both in technology and non-technology areas. He is an Invited Member of the Techno Entrepreneurship Promotion Program of the Department of Science and Technology, Government of India. He has taught at the Indian Institute of Management-Bangalore, Indian Institute of Science, Bangalore, University of Colorado, University of Denver, the University of Central Florida, Orlando, Queen Margaret College, Scotland, and ESSEC Business School at Cergy, France. He has a Ph.D. from University of Denver, graduate degrees from University of Massachusetts, Amherst and Madras Christian College.

"Government policies and societal approach to support failing entrepreneurs are definitely more favorable in the US. But successful entrepreneurship has a lot to do with robust growth and the changing market economy. This is what is happening in India. Therefore, you will see more Indian entrepreneurs in future."

Transforming Talented Terrors: Addressing Organizational Acedia with the Virtue of Humility

-- Corné J Bekker

Talented terrors are, not only disruptive to the organizational goals of the organization, but sometimes will drive away high performing employees who are not prepared to deal with the politics of sloth.

Article Price : Rs.50

Developing Intercultural Competence: What Business Leaders Need to Know?

-- M Gail Derrick and Jiuhan Huang

Leaders and business executives must position themselves with a global perspective and cultural competence to be able to participate in today's competitive arena; those who do not, will find themselves and their companies marginalized and ill-equipped for international business.

Article Price : Rs.50

B-Schools: Bridging the Industry-Academia Gap

-- Ajaya

It is an established fact that the corporate scenario is undergoing incredible transformation since the last decade, which has been marked by changes, challenges and opportunities. The expectations of the corporates are surging in terms of employee efforts and achievement. Employees need to be creative, proactive and outgoing to avail of the opportunities thrown open by the vibrant corporate world. This rising corporate expectation has challenged the very mode of functioning of most of the management institutions as they still focus on mere academic learning. The need of the hour today is, academic advancement with personality development to make students' placements in tune with the requirements of business corporations. This article dwells on contemporary challenges before the management institutions and reflects on some of the initiatives to align the institutes with the industry expectations.

Article Price : Rs.50

Achieving Excellence: B-Schools in India

-- Rahul Choudaha

Undoubtedly many Indian B-Schools aspire to be in the global league of best B-Schools. However, they fall short of achieving it because of several internal and external factors, which are explained in detail in this article.

Management Education in India: Growth and Trends

-- Bholanath Dutta

There are reasons for optimism that business education in India would improve and be appreciated globally. Significant improvements in the quality of business programs have occurred since the policies of liberalization in India. The existence of pockets of quality is evidence that it is possible to get high quality education in India. The effort to reach out globally will also play an important role in exchanging institutional learning and in broadening the perspectives of the faculty members and the students and lead to improvement in the quality of business education in India.

Article Price : Rs.50

Knowledge Management: A Framework for IT Sector

-- Kamlesh Kumar Mishra and Rajesh Kumar Upadhyay

The biggest challenge for IT companies is, not only to deal with knowledge base associated with highly dynamic IT tools and techniques, but managing the knowledge base associated with the complex business processes of multiple clients being handled by various project teams at different locations across the globe is really a mind-boggling task. This article aims to propose a systemic knowledge management framework for IT Sector.

Technology-led Transformations

-- Mahima Rai

This article aims at understanding and recognizing the transformations that Information Technology has been able to achieve across the world in general and India in particular. It is also an endeavor to see what the future of Information and technology holds for us.

Article Price : Rs.50

Strategies for Strengthening Customer Relationship in Recession

-- K B Sridevi and S David Amirtha Rajan

To attract and retain customers, marketers can no more depend on conventional customer service and support personnel alone. They need to have a right mix of technology and analytic capabilities.

Organizational Politics: The Good, the Bad and the Ugly

-- Dr. Gaurav Sankalp and Shalini Agrawal

It is not just only in international affairs, Parliament and domestic issues where politics occurs. In fact, every organization is actively engaged in politics. Politics plays a major role in the functioning of any organization. This means it has a direct impact on the behavior of the employees of the organization. Power and politics has a very close relationship. It is assumed that an individual who has more power has a greater scope for indulging in politics, but this is not always true. Sometimes, a person who is close to the center of power also influences politics.

Corporate Financial Governance and Ethics Dilemma

-- Pankaj Baag

This case study deals with approaches to ethics, corporate governance and strategic issues in the field of investment banking. It discusses ethical issues in finance and the behavioral effects of one's action on others in the corporate market; agency problem and incentives associated with it; and financial network contracts with responsibilities, incentives and wealth maximization issuesall of which are of topical relevance for the current management students and practitioners.

Article Price : Rs.50

Multiple Intelligences for Inspired Workplaces

-- Author: Anitha Arunsimha
Reviewed by Asha Sanath

The book captures the nine intelligences, as part of the Multiple Intelligence Theory, propounded by Dr. Howard Gardner.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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