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The IUP Journal of Risk & Insurance

January '11
Focus

It is commonsensical that savings are the lynchpin of a nation’s investment program. Most of the economic development noticed in the western world is certainly an outcome of the phenomenon of savings of its citizens and their investment in industrial production.

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An Empirical Study on Some Demographic Characteristics of Investors and Its Impact on Pattern of Their Savings and Risk Coverage Through Insurance Schemes
LIC Development Officers' Disposition Towards Marketing: Its Impact on Business Development
Evaluation of Financial Soundness of Life Insurance Companies in India
LIC Agents: Their Regional Preference and Its Impact on Business Prospects
Attitude Towards Insurance Cover
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An Empirical Study on Some Demographic Characteristics of Investors and Its Impact on Pattern of Their Savings and Risk Coverage Through Insurance Schemes

-- Joseph Anbarasu D, Clifford Paul S and Annette B

A rapid development of western economies was the result of an increasing rate of investment, which was made possible by an almost proportionate rise in the rate of savings. Saving is therefore the key factor in achieving a high rate of investment. The saving rate in India was fairly high in the last five years. In this context, the present study attempts to evaluate selected demographic spreads and its impact on savings and investment in insurance. It also describes the perceptions of people about the importance of saving and the investment opportunities in the field of insurance. The factors affecting the period of saving, the amount of saving, main mode of saving and the purpose of saving were determined. The study also identified the areas unattended by the insurance sector in the present Indian economic scenario.

LIC Development Officers' Disposition Towards Marketing: Its Impact on Business Development

-- J Arulsuresh and S Rajamohan

Development officers of the Life Insurance Corporation (LIC) of India are an important link between the corporation and the insuring public. The development officer is the representative of the LIC of India in the area in which he operates. His behavior and actions will reflect upon the LIC of India which he represents. He has to work through his agents to tap the insurance potential of his area. The important duty of a development officer is to locate markets for life insurance business in the area in which he operates. It was also seen that the development officer works through the agency organization, to achieve the objectives of the LIC of India.

Evaluation of Financial Soundness of Life Insurance Companies in India

-- K Alamelu

The insurance sector in India was dominated by the state-owned Life Insurance Corporation (LIC) and the General Insurance Corporation (GIC) along with its four subsidiaries. But in 1999, the Insurance Regulatory and Development Authority (IRDA) bill opened it up to private and foreign players whose share in the insurance market has been rising. The IRDA is the regulatory authority of the insurance sector, entrusted with protecting the interests of the insurance policy holders and regulating, promoting and ensuring orderly growth of the insurance industry in India. As financial intermediaries, life insurers tap savings of the public in the form of premium. In order to sustain public confidence, they have to maintain their financial credibility intact. In other words, a strong financial background enables insurance companies to augment their business. The International Monetary Fund (IMF) suggested a number of indicators to diagnose the health of the insurance sector. This paper makes an attempt to analyze the financial soundness of Indian Life Insurance Companies in terms of capital adequacy, asset quality, reinsurance, management soundness, earnings and profitability, liquidity and solvency ratios.

LIC Agents: Their Regional Preference and Its Impact on Business Prospects

-- M P Pandikumar, V Manickavasagm and Sekkizhar

The success of life insurance industry not only relies on the successful features of its products, but also on the astounding role of agents who take immense efforts towards solicitation of insurance business from public. Though LIC is a pioneer in the industry with more than 11 lakh agential force, it is required to reckon the impulses of agents irrespective of their nature, in taking the products to various groups of policyholders. Understanding and grooming the agents' needs play a pivotal role not only to withstand the competition from the private players, but also to retain quality sales force in order to earn a constant premium income. Having identified the importance of understanding the agents towards their preferences on regions, the paper attempts to study and further explore various factors of influence for region selection by the agents to outperform the private entrants in the industry.

Attitude Towards Insurance Cover

-- Sarita Aggarwal and Monika Rani

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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