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Have you ever found yourself in an uncomfortable situation wherein you wanted to convey something but ended up sending across totally misleading information? Have you ever seen people who often are too fidgety and fumble a bit too much, making people lose interest in what they attempt to say? Did you ever send or receive a written communication where a little spelling or sentence framing error conveyed an entirely different meaning? Do you know of people around who say things with so much conviction and confidence that has a mesmerizing effect on others? Have you ever seen people showing likeness for someone who has equal knowledge like others but is able to put across thoughts effectively? Do you think success depends on the way you talk? Do you think you can create lasting impression by the way you speak your mind?
If you have more number of “yes” as answers to the above questions, then perhaps the study will give you meaningful answers. And if there are more number of “No”, then think again before you skip the content that follows.
Today’s corporate scenario is characterized by high-paced life, cut-throat competition and skyrocketing aspirations. The formula for success goes beyond technical and domain expertise. There is a sheer necessity for personal effectiveness that stems from effective communication. Time and again researchers have reinforced the importance of communication and its impact at the workplace. Communication forms an integral part of pro-social behavior in the corporate arena. It is not limited to professions, presentations and meetings that require dealing with clients; it is a process embedded in the daily lives of people wherein they interact with co-workers. It not only constitutes speaking but also listening and written communication.
For human beings, perception is reality and people’s perceptions are highly influenced by the way one puts forward oneself in terms of expression and articulation. These perceptions have a high co-relation with hiring decisions, appraisals, promotions, rewards and relationship building. It is the antecedent of Impression Management.
In many professions, oral communication is beyond a desirable trait and is considered a key competency. The perceived importance of communication is self-explanatory, given the fact that bookshelves and e-space are overflooded with material on this subject and is also one of the most Googled topics over the Internet.
Various studies are being conducted on this subject and certain ground rules have constantly been laid. Irrespective of the work setting, place, people, industry and culture, some golden rules remain intact. They are clarity of thought, simplicity, being concise and assertive, and patient listening.
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