In the knowledge economy, changes due to globalization and the current knowledge revolution are forcing organizations to continuously innovate and create new capabilities to face the growing pressure for improved performance. However, organizations face innumerable challenges in nurturing and managing knowledge. Unlike manufacturing activities, knowledge activities are difficult to manage, because only a part of the knowledge is internalized by the organization, the other part is internalized by the individuals. To remain at the forefront, organizations need a capacity to retain, develop, organize and utilize their employees’ capabilities, which include the knowledge internalized by them due to the experience and exposure on the job.
The growing importance of knowledge as a critical business resource has compelled executives to examine the knowledge underlying their business, giving rise to Knowledge Management (KM) initiatives. KM promotes an integrated approach to identifying, managing and sharing all of an organization’s information assets. These information assets may include databases, documents, policies and procedures, as well as previously unarticulated expertise and experience resident in individual workers. KM is to understand, focus on, and manage systematic, explicit, and deliberate knowledge building and application, that is, manage effective knowledge processes. The overall purpose of KM is to maximize the enterprise’s knowledge-related effectiveness and returns from its knowledge assets and to renew them constantly. One critical component of KM initiatives is creating methods to facilitate sharing of knowledge. This study proposes a critical reading of the studies available on the topic, with the purpose of identifying the main elements and methods influencing the transfer of knowledge. It reviews the emerging concept of ‘Communities of Practice’ (CoP) as a knowledge transfer method for sharing knowledge which is commonly implicit in nature.
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