The awareness of BPO didn’t keep pace with its emancipation as an industry. The result is a growing number of mergers/acquisitions in just fifth year of origination of the industry. That’s very quick to maturity for any industry.

BPO has attracted and fascinated all. VCs, angels, business houses, job seekers, legislators etc. What is so unique about it? Why is everybody diving into BPO? Western corporates are bullish on BPO, because they are in a position to pass more bucks to the investors.BPO has attracted 40% of total VC investments in last two years. Global giants are chasing BPO and India is a preferred destination. In India, BPO has provided jobs close to 4 lakh people as of now in organized and unorganized sectors.

A simple way to explain BPO could be as "the tactical use of outside resources to perform processes and tasks originally performed by internal staff." The objective of any business initiative is "to provide greater opportunities for generating innovation, speed to market and shareholder value."

From the above explanation and objectives, can we arrive at some bookish definition of BPO? The latest definition of BPO could be written as "delegation of a business process or task or activity (more likely IT-intensive) to an external service vendor (onshore or offshore) who performs, oversees and manages it according to pre-defined set of standards."

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