The Fast Moving Consumer Goods (FMCG) sector is one of the largest sectors in the
economy of Bangladesh, characterized by a strong multinational companies’ presence
well-established distribution networks, intense competition between the organized and
unorganized segments, and low operational costs (PPFAS, n.d.). Being a developing
economy, Bangladesh is gradually becoming a large market, especially for the FMCG. In
the last few years, the FMCG industry in Bangladesh has experienced a dramatic growth;
both qualitative and quantitative improvements have occurred in the consumer durable
items (Hamid et al., 2008). While purchasing high involvement products like electronic
goods, luxury items or lifestyle products, the prior in-home decisions of purchase are not
usually altered in the store environment. On the contrary, for the convenient and low
involvement products like salt, flours, pens, chocolates, etc., a significant level of
distortion from the prior decision of brand choice is frequently observed (Russo et al.,
1996). These convenient and low involvement products are also known as FMCG in marketing. For the marketers, it is very difficult and sometimes impossible to track
consumers’ brand preference. Marketers may help form a consumer’s intention to buy and
facilitate his purchasing process by providing essential information. According to Perner
(n.d.), the final decision as to which brand to buy from the available brands comes from
an internal information processing that marketers can never fully influence from outside.
Sometimes, after deciding which brand to buy, consumers change their decision at the
time of actual purchase from the retail outlet. The end result of any marketing activity
is to persuade the prospective group of consumers to acquire what the marketers are
offering in the marketplace in exchange for consumers’ money. To accomplish this goal,
marketers are constantly applying diversified marketing tools to influence the consumers
to buy their offerings. Companies are striving to attain the wallet share of their consumers
through fierce marketing strategies. Every marketer dreams that only his products will be
stocked in the shelves of his consumer’s homes. However, in marketing, it is always said,
‘In the end, the consumer is king! (Gee, n.d.). This study focuses on identifying the factors
influencing the consumers’ preferences for the FMCG products during the actual purchase.
The goal of this research is to identify the factors that significantly affect the consumer’s
decision to purchase FMCG products from the retail outlets.
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