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Management

The Effective Executive


December'05
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Leading Cross-cultural Workforce: Harnessing Cultural Differences to Corporate Advantage
Commoditization of Brands: How to Deal with it?
Television Advertising: Needs More Creativity
Agricultural Marketing in India: Inefficiencies Galore
Extending the Brand: Do's and Dont's
Societal Marketing: An Indian Perspective
Customer is Stranded! The Sinking of Relation"ship"
Reverse Mortgage: Releasing Locked Value
Succession Planning: Insights from History
Web Mining: Emerging Trends
Data Privacy: Not So Private
On-line Auctions: In the Days to Come
Indian Rayon, Indo Gulf & Birla Global Finance: The Saga of Internal Restructuring
Outsourcing of Banking Activities: Challenges and Opportunities
The Knowledge Society and the Indian Farmer: Making Farmers Knowledgeable
Social, Ecological, and Economic Sustainability: Risks, Challenges, and Strategies
Beyond Control: Managing Strategic Alignment through Corporate Dialogue
Andrea Jung and the Turnaround of Avon Products
     
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Leading Cross-cultural Workforce: Harnessing Cultural Differences to Corporate Advantage

- - Dr. Sarita Seshagiri

In today's globalization era, leaders of international firms and multinational corporations play an important role as ambassadors of their respective firms and cultures. Given the criticality of their roles, the leaders should be culturally sensitive and channel cultural differences to corporate advantage.

Article Price : Rs.50

Commoditization of Brands: How to Deal with it?

- - Satish Ailawadi, Priya Jagtiani, Ashish Joseph

Commoditization occurs when brands fail to deliver or satisfy customers needs and expectations.

Article Price : Rs.50

Television Advertising: Needs More Creativity

- - Sadhu Ramakrishna

Television advertising is concentrating more on the celebrity aspect rather than the ad message.

Article Price : Rs.50

Agricultural Marketing in India: Inefficiencies Galore

- - Mamta Baranwal

Private partnerships are the need of the hour to make agricultural marketing more efficient.

Article Price : Rs.50

Extending the Brand: Do's and Dont's

- - Kaushik Mukerjee

Before extending the mother brand to a new category, a company must conduct a market research to find out the associations of the brand with the target segment and how such an extension will change this association.

Article Price : Rs.50

Societal Marketing: An Indian Perspective

- - Subhadip Roy

The concept of societal marketing originated from the notion that a marketer can satisfy customer needs and earn profits while taking into account the long-term benefits to society.

Article Price : Rs.50

Customer is Stranded! The Sinking of Relation"ship"

- - Harish B

In the mad rush to attract new customers, companies often abandon their old customers and they feel "stranded." The problem of not retaining customers will be noticed by companies only when their growth stops, but then it will be too late.

Article Price : Rs.50

Reverse Mortgage: Releasing Locked Value

- - Sunil Gupta

Reverse mortgages have a value proposition for India just like they have in the western markets.

Article Price : Rs.50

Succession Planning: Insights from History

- - Amit Singh Sisodiya

Modern day corporations can go back to history to get a few tips on succession planning.

Article Price : Rs.50

Web Mining: Emerging Trends

- - Vishakha Munshi

The ever increasing data on the Web has given rise to a new field of software for Web mining. It helps in filtering the content and tracking user trends.

Article Price : Rs.50

Data Privacy: Not So Private

- - Harsh Bhargava, Sridhar Vaithianathan

The unprecedented growth that the BPO industry in India has achieved in a short span can get neutralized if it can't ensure quality and the security of information being outsourced. The problems in data privacy and information security are not confined to technological aspects alone. Data privacy is also to be viewed as a social engineering challenge.

Article Price : Rs.50

On-line Auctions: In the Days to Come

- - C G Venkatesh

Quality of product and credibility of suppliers will decide the future direction of on-line auctions in India.

Article Price : Rs.50

Indian Rayon, Indo Gulf & Birla Global Finance: The Saga of Internal Restructuring

- - C Vijaychandra Kumar, Nidhi Joshi

The Aditya Birla Group (ABG) has employed a traditional and time-tested business strategy of milking the cash cows to invest in high growth businesses.

Article Price : Rs.50

Outsourcing of Banking Activities: Challenges and Opportunities

- - Shishir Kumar, Pradip Sinha

The growing competition in the banking sector has forced banks to outsource some of their activities in order to maintain their competitive edge.

Article Price : Rs.50

The Knowledge Society and the Indian Farmer: Making Farmers Knowledgeable

- - K P Prabhakaran Nair

Farmers, who still constitute 60% of the labor force and support around two-thirds of the population with their income, must have access to the best knowledge which need not necessarily mean the latest knowledge, with regard to agricultural technology.

Article Price : Rs.50

Social, Ecological, and Economic Sustainability: Risks, Challenges, and Strategies

- - Karl-Henrik Robčrt

Sustainable development is a very complex issue that requires business leaders to think in a different way.

Article Price : Rs.50

Beyond Control: Managing Strategic Alignment through Corporate Dialogue

- - Fred Lachotski and Robert Noteboom

The book offers a revolutionary model in order to shift the management focus from the usual structural control to guided interactive method. Using this new approach, companies can create enough space for managers to excel, and further avoid any unpleasent surprises that can lead to some corporate scandals.

Article Price : Rs.50

Andrea Jung and the Turnaround of Avon Products

- - Sanjib Dutta, Shirisha Regani

In October 2004, Andrea Jung (Jung), the chairperson and CEO of Avon Products Inc. (Avon), was listed at the third position on Fortune magazine's annual list of the "50 Most Powerful Women in Business". It was the fourth time that Jung had featured in this list, and analysts said the honor was well-deserved. Jung was credited with transforming Avon, which was mockingly called the "Graying Goliath", into a modern company that catered to the beauty needs of women across age groups and social strata. Under her leadership, Avon's image in the market changed from "frumpy" to "fashionable".

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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