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The IUP Journal of Management Research


December '05
Focus Areas
  • Strategic Management
  • Innovation
  • Entrepreneurship
  • Marketing
  • HRD
  • Technology, R&D
  • Operations
  • Finance & Control
  • Governance & Ethics
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Multinational Enterprises, Spillovers, Innovation and Productivity
A Study on Township and Village Enterprises in China
Business Negotiation Techniques and Ways in Kazakhstan
Smart Societies: Smart Community Centers
Corporate Citizenship An Indian Case
     
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Multinational Enterprises, Spillovers, Innovation and Productivity

-- Bernd Ebersberger and Hans Loof

In this article, the authors explore whether foreign-owned multinationals differ systematically from domestic firms in terms of R&D-investments, transmission of technology and economic performance. The analysis is based on a sample of 1197 firm-level observations in Sweden, of which one-third is from foreign-owned firms. The main finding is that domestic multinationals are distinct from other groups of corporate owners in terms of R&D and embeddedness in innovation systems. However, this advantage does not manifest itself in superior innovation or productivity performance. They suggest that domestic multinationals are using the home country for developing technological capacity that is subsequently exploited in affiliates abroad.

Article Price : Rs.50

A Study on Township and Village Enterprises in China

-- S V Devanathan

The emergence of Township and Village Enterprises (TVEs), affectionately called as "Collectives", in China took everybody by surprise as its performance was spectacular and beyond comparison. Even the Chinese Government itself could not believe that performance-wise the TVEs could challenge the state-owned enterprises. The emergence of TVEs generated enormous job opportunities to the rural residents and immigrant rural population and their was a quantum leap in the per capita income of China. This article studies the emergence and the various factors of the success of the Chinese TVEs.

Article Price : Rs.50

Business Negotiation Techniques and Ways in Kazakhstan

-- Patrick Low Kim Cheng

In this paper, the key techniques, ways and methods of business negotiations practised in the Republic of Kazakhstan, are identified and analyzed. The research, through a qualitative study, uncovers the negotiation techniques and ways with reference to the dominant subculture of the Kazakhs in the Republic.

Article Price : Rs.50

Smart Societies: Smart Community Centers

-- Raghu Guda and Neeraja Guda

As more and more families are becoming nuclear, and entering the rat race for economic gains, the balance between work and life is turning out to be a great concern for working couples across the globe. The modern lifestyles are increasingly causing major health problems for kids who do not have enough physical activity. The sedentary lifestyles of people are typically attributed to the excuses of unavailability of time and convenience. The article explores ways in which the required infrastructure can be connected, configured and equipped to create a compelling and amicable value proposition for the community through Smart Community Center(s). Such establishments become an important component of the vision of a Smart Society we all strive to live in.

Article Price : Rs.50

Corporate Citizenship An Indian Case

-- U S Rao and N Sivakumar

Corporate citizenship is becoming an imperative of good business in today's world. This paper first defines the term corporate citizenship, and then provides a detailed review of the literature on the subject, both in the international and Indian contexts. The paper then provides a holistic view of the corporate citizenship practices of Tata Steel, which is a shining example for corporate citizenship in India.

Article Price : Rs.50

Business Structural Reforms Needed for Electronics Companies

The article analyzes the present situation of the Japanese electronics industry. It shows how the Japanese Electronics companies are unable to make profits at their maturity stages, while companies in the other industries are continuing to make profits even at their maturity stage. The article further articulates some points the Japanese Electronics Companies need to strengthen in order to get their shinning glory back.

Brands Laid Bare: Using Market Research for Evidence-based Brand Management

Serving diversified consumers has always been a challenge for an organization. Market research companies always seek new ways to serve these consumers. The book is a guide to find the universal needs, the relationship between consumers and brands, brand equity, touchpoints, brand physique, segmentation, targeting, brand loyalty and the driving forces that increase sales for brands.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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