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The IUP Journal of Management Research

Focus

This issue presents papers on Profiling the OCTAPACE Culture: An Empirical Study of Banking and IT Sectors in India; Determinants of Price Rigidity: The Role of Psychological Prices, Price Changes and Sales Promotions; HRD practices among Indian commercial banks; Internet Uses and Gratifications Structure; and Stress in Organizational Roles: Individual and Organizational Implications.

Organizational culture is hypothesized as playing a decisive role in the development of a unique corporate identity. This unique identity provides organizations with the opportunity to attain strategic leadership. Feza Tabassum Azmi and Richa Sharma, in the paper, "Profiling the OCTAPACE Culture: An Empirical Study of Banking and IT Sectors in India", compare the organizational culture of companies in the IT and banking sectors in India. The study is based on the concept of OCTAPACE culture—an acronym for Openness, Confrontation, Trust, Authenticity, Proaction, Autonomy, Collaboration and Experimentation.

M S Balaji and Srividya Raghavan, in the paper, "Determinants of Price Rigidity: The Role of Psychological Prices, Price Changes and Sales Promotions", focus on the study of price rigidity which has received considerable attention from both economists and marketers in the last few years as the variations in price are considered crucial for understanding price adjustments. Rigid prices resist changes in market movements and thus can affect a firm's profitability. Various theories have been proposed to explain price rigidity or price adjustment. The paper studies the influence of psychological pricing or price rigidity for breakfast cereals in the Dominick's retail chain in the US. It provides additional evidence to support the theory that psychological pricing leads to price rigidity.

B Vijila Kennedy, in the paper, "Do HRD Practices Differ Among the Categories of Indian Commercial Banks?", avers that human resource being increasingly recognized as a prime source of strategic advantage and the need for its effective development is, therefore, more important than ever before. The author focuses on the differences in HRD practices among select bank categories in Coimbatore.

Uses and Gratifications (U&G) theory in mass communications research guides the assessment of consumer motivations for media usage and access. Sanjit Kumar Roy, in the paper, "Internet Uses and Gratifications Structure", states that the theory has been used to identify the U&G for radio, television, cable television, and for the Internet in America and Europe. This paper empirically derives the Internet U&G in India. The study focuses on the gratification structure of males and females separately. The differences between light and heavy users of the Internet are examined based on the gratification structure obtained.

Avinash Kumar Srivastav, in the paper, "Stress in Organizational Roles: Individual and Organizational Implications", focuses on the problems commonly encountered in role performance which often give rise to stress, depending on the coping skills and resources of the role occupant. The paper explains the concept, framework, types, and measurement of role stress. It brings out that each role stressor is the result of specific problems faced by the role occupant and the identification of prominent role stressor(s) has important implications for the individuals and the organization.

- T R K Rao
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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