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The IUP Journal of Management Research :
An Analytical Study of Readers’ Perception and Satisfaction Towards the Leading Newspapers of Nagpur Region
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This study of the Indian newspaper industry attempts to identify the current satisfaction and perception of the customers with special reference to Nagpur region. The study aims to measure the satisfaction of customers towards the leading newspapers of Nagpur, namely, The Hitavada, Lokmat, Navbharat and Dainik Bhaskar. The sampling technique used is simple random sampling. A comprehensive and structured questionnaire was used to collect the data. The survey brought to light several interesting facts. Among the four newspapers, The Hitavada and Lokmat enjoy high readership as per the survey. This is so because the customers showed high satisfaction level towards these newspapers’ state coverage, supplements and sports coverage.

 
 

In India, newspapers started with the basic objective of creating an awareness among people regarding the social, political and economic problems. In the beginning, they mainly focused on the social problems. With the passage of time, however, the fourth estate has become more and more commercial. In the earlier years, the front pages were mostly filled with advertisements. Given the costs and circulation, the business of running newspapers was fully dependent on the advertisement revenue.

A newspaper is a regularly published print or online product containing relevant information important to the market it serves. Traditional newspaper companies have moved from single-product management (newspapers) to multi-product management under the umbrella of company’s brand name. What is true of the newspaper companies is that the value of what they produce is not the cost of the ink and paper, but the content, depth, segmentation choices, credibility, and emotional attributes that are delivered in any distribution channel they select. India is the second biggest newspaper market in the world despite its poor literacy rates. There are about 62,483 newspapers and periodicals in 101 languages, and the print media continues to attract the biggest chunk of advertising spends.

 
 

Management Research Journal, An Analytical Study of Readers’, Perception and Satisfaction, Towards the Leading Newspapers, Nagpur Region, Porter’s Five Force Model, Sample Design.