Till recently, Intelligence Quotient (IQ) as a measure of excellence of capacities of
the human mind, personality and technical expertise was considered essential for
success in professional life. Of late, however, there is a growing realization that success
takes more than these capabilities in the form of Emotional Intelligence (EI). EI is a
relatively recent behavioral model, rising to prominence in 1995 with Goleman’s (1995)
bestselling book, Emotional Intelligence: Why It Can Matter More Than IQ, followed by
his another book (1998), Working with Emotional Intelligence. Goleman (1998)
emphasizes that EI matters more than IQ and technical expertise in determining
professional success in any discipline. There are adverse consequences to having
low EI. This includes relationship problems, workplace rage, bad decisions, failure
to advance in a career and poor physical and mental health.
For success in professional life and for performing various managerial roles and
functions effectively, a manager is expected to excel in leadership, motivation,
communication, decision making, interpersonal relations and change management.
The study aims to find the importance of EI for these competencies and thereby,
for success in professional life through a survey of top management executives
working in the manufacturing and service sectors, both in the government and
private sector organizations in Delhi, Ghaziabad and Noida.
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