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Management
The IUP Journal of Supply Chain Management
Focus

This issue has successfully endeavored to improve further the standards of this journal in terms of academic and practical value delivery. This issue like the previous ones contributes to the theory building and makes available new practical frameworks/models via empirical research or methodology for various contemporary issues in Supply Chain Management (SCM) and allied areas. It also brings in several interfaces of the developments happening in the area of supply chain. On the one hand this issue brings in the blending of Total Quality Management (TQM) with SCM, but on the other, it brings out the necessity of green initiatives in supply chain. It goes further into the development and validation measures for vendor collection and multi criterion decision-making in network models.

The paper titled “Concise Chronological Road Map of Evolving Green Supply Chain Management Concepts: A Review”, by Samyadip Chakraborty, attempts to portray the gradual development and shifting trend towards imbibing green initiatives in the operational practices of organizations. It is the need of the hour to move towards a sustainable and eco-friendly business environment. This exhaustive review by the author aims at recording and documenting the development and chronological evolution of GSCM concepts from its traditional SCM manifestation.

Another paper ,“Integrating Total Quality Management and Supply Chain Management: Similarities and Benefits”, by Faisal Talib, Zillur Rahman and M N Qureshi, emphasizes that the integration of TQM principles has the potential for broadening the perspective of SCM from its traditional narrow focus on costs and competitive relationship to focus on cooperative relationships between members of the chain. The paper further reveals the potential benefits of TQM and SCM and an enriching discussion, which will be appreciated equally by academia and industry readers.

The paper titled “Development and Validation of Performance Measures for Vendor Selection in Indian Manufacturing Industries”, by Sarode A D, Adarsh T G and Khodke P M, has developed and validated vendor selection in supply chain in the context of India, which could be used by managers in assessing and improving their supply chain. Using a thorough synthesis of the supply chain literature, 10 measures—quality, cost, delivery reliability, service, capacity, flexibility and responsiveness, human factor, technology, innovation and other factors of supply chain and their 71 variables have been developed. The validated instrument of vendor selection measures developed here may be used by the manufacturing organizations to prioritize their management efforts to assess and implement vendor selection.

In the last paper, “Multi-Criteria Decision Making in Dynamic Multi-Level Distribution System: A Dynamic Network Application”, the authors K K Kaanodiya and M Rizwanullah, address the problem of dynamic optimization of the supply chain network at multi-criteria and multi-level within the framework of optimization theory based on Lingo software. This model is useful for online decision-making in many dynamic systems such as job shop scheduling, material handling, electrical power dispatching as well as management of robot end-effectors in hybrid systems. The model can be generalized for the large complex of problems if the system supports to run the program. This paper is sure to generate the interest of analytical readers.

It is hoped that the practitioners and researchers will find several new insights in this issue, which will stimulate the thought for application and future research in the area of supply chain or logistics management.

-- Sunil Bhardwaj
Consulting Editor
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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