Communication skills are regarded as highly valuable to professionals and organizations
alike by business management practitioners and business educators. They are crucially
significant for a successful career and contribute significantly to organizational success
and growth (Dilenschneider, 1992; Rushkoff, 1999; Certo, 2000; Roebuck, 2001; and
Du-Babcock, 2006). Various researches in the field of academics report that faculty
members and course administrators believe that communication skills are highly
significant to the success of the students’ entire career and achievement (National
Association of Colleges and Employers, 2001; and Gray, 2010). While it is a fact that
business functions require communication skills, there are innumerable examples to
show that long time employees as well as freshers working in an organization still lack these skills to a great extent. Pearce et al. (1995) used a 5-point scale (1 = fair to 5
= poor), to deduce the communication and listening skills of managers and employees.
Fordham and Gabbin (1996) interviewed 84 business executives and came up with the
finding that management students who develop the fear to communicate, generally
develop an aversion to practice communication and, therefore, are less likely to develop
communication skills to meet the organizational requirements.
According to Lanier et al. (1997), most of the management faculty firmly believes
that students are deficient in business writing and verbal skills. Their study also
revealed that although remediation in these skills is at the forefront of educational needs,
students may not be receiving adequate education in these skills. As pointed out by
Young and Murphy (2003), the requirements related to accreditation, research for other
academic purposes and a consistent feedback from employers, college human resource
teams, and alumni having their own experiences, emphatically suggest that
communication skills should be regarded as one of the key skills in marketing and
business education. Brodowsky and Beverlee (2003) noted that even business students
themselves do occasionally report inadequacies in their communication skills education
and in the overall efforts taken by the institution to make them learn the specific skills.
So, it can be confidently declared that in spite of the agreement between business
practitioners and educationists regarding the significance of communication skills, a
wide gap exists between desired versus accomplished communication levels of learning
and performing.
Based on the rigorous background study to substantiate the research, it is suggested
that in-depth business education should be given to inculcate the various skills required,
particularly the communication skills in business employees (Lanier et al., 1997; Tanyel
et al., 1999; and Roebuck, 2001). Gray (2010), in his study, noted that graduates most
of the time begin their professional career with either incompetent, ineffective or
inadequate oral communication skills. But the issues raised require a separate study
to answer the following questions: What do the employers really mean by oral
communication skills? What specific skills are highly valued by them?
|