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Organizations today have transformed into places where people cannot function in
seclusion. Teamwork or group work is the need of the day in most industries. There
are many organizations that do not necessarily design jobs on the basis of a team.
Nonetheless, they require a fair amount of interaction between people within and across
functional realms to successfully carry out a piece of work. The opportune discoveries
made through the Hawthorne studies are now accepted as basic and universal principles
of life in any organization. In this setting, soft skills have become indispensable to
function competently in any interpersonal relationship.
‘Soft skills’ is an umbrella term covering various survival skills such as
communication and interpersonal skills, emotional intelligence, leadership qualities,
team skills, negotiation skills, time and stress management and business etiquettes. In
recent years, the corporate world felt that soft skills are crucial at the workplace and
its training must be a part of the curriculum during education. In career terms, soft
skills soften the edges and provide a competitive advantage over others. However, those
who ignore this critical aspect of personality learn its importance the hard way when
their promotion is overlooked.
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