Malcom McLean, the father of containerization, used the term ‘box’ or ‘container’ in 1955
to refer to moving cargo from one place to another replacing the traditional break bulk
method of handling dry goods (Levinson, 2006). Since then, the development of container
never stopped even during the economic crisis. This development has tremendously
changed the land use pattern, especially in the vicinity of the seaports, and created new
economic and social status for the development of land use. Shipment of container via
vessel changed drastically from a semi-container vessel to an Ultra Large Container Vessel
(UCLV). In addition, the development of container terminals and equipments has moved
far beyond with the advent of the latest technology. High productivity is a measurement
of good container terminal’s ability to attract shipping line to berth. The objective of this
paper is to analyze the quay crane (qc) staff productivity of Kuantan Port Consortium
(KPC). A qc operator is one of the critical components for container terminal equipments.
Productivity of qc is totally dependent on the qc operator, where moves per hour per qc
range from 22 to 30 (Steenken et al., 2004).
The paper first presents a theoretical perspective of the container terminal supply
chain, productivity and turnaround time, followed by KPC’s practice of measuring qc
operator productivity. It then gives the research approach followed and discusses the
results before concluding.
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