In today’s knowledge-based organizations, knowledge is the most valuable and important asset which needs special attention and constant evaluation. This paper examines the different knowledge assessment models conducted in different organizations. Based on the stakeholders’ expectations, conditions of the organization and characteristics of its operational processes, a framework for organizational knowledge assessment was developed with a combination of Balanced Scorecard (BSC) and European Framework for Quality Management (EFQM) models. This model was implemented in ‘Beasat Industrial Complex’ which led to the organization’s ability to evaluate the organizational knowledge as its most important asset.

Undoubtedly, knowledge and other intangible assets can be included in the management principle, ‘if we cannot measure something, we can never manage that’.

Generally, there are two goals in measuring knowledge assets: (1) To evaluate an organization in order to find the relationship between its real value and the market value (external perspective); (2) To recognize knowledge components of an organization and managing them to enhance the organizational performance (internal perspective) (Cina et al., 2003). So, regarding the importance of evaluating intangible assets of organizations and the idea that knowledge is the most important and strategic asset of knowledge-based organizations enabling them to survive and compete with other actors in their business competition, past studies have developed different models to evaluate organizational knowledge (Marr and Spender, 2004).

Knowledge Management Journal, Organizational Knowledge, Balanced Scorecard (BSC), European Framework
for Quality Management (EFQM), Beasat Industrial Complex.