Indian academic institutions have steadily developed considerable R&D capabilities and have shown promising results. We must realize ‘what we know’ and be able to make maximum use of the knowledge. This study presents an insight into the Knowledge Management (KM) practices of the Indian Universities; and shows three dimensions of KM: (1) Knowledge Gathering (KG); (2) Knowledge Creation (KC); and (3) Knowledge Diffusion (KD). Each dimension is further divided into three aspects (individual, organizational and technological). Researchers and academicians from different universities, their affiliated colleges and research centers situated in Delhi-National Capital Region (NCR) were surveyed for studying KM systems in the Indian context. The findings suggest that researchers are more concerned with the individual aspects of KM rather than the organizational and technological aspects. In any organization people and their interactions create knowledge and promote the flow of the same. For maintaining the KM system in any organization, technology should be improved through good use of e-mail functions and design of websites required to plan and maintain interaction with the internal and external audiences.

Knowledge Management (KM) is essentially about facilitating the processes by which knowledge is created, shared and used in organizations. Business schools (B-schools) have been using information for years to improve the efficiency of academic services and effectiveness of academic programs. As more trustees, administrators, faculty, parents and students have begun to seek better outcomes, these schools, not surprisingly, are investing in technology-enabled knowledge resources. But B-schools are finding that technology implementation neither necessarily improves decision making, nor does it necessarily improve outcomes. Knowledge is derived from information, but it is richer and more meaningful than information. It includes familiarity, awareness and understanding gained through experience or study, and the results from making comparisons, identifying consequences, and making connections. KM is essentially about people—how they create, share and use knowledge, and KM tool does not work effectively if it is not applied in a manner that is sensitive to the ways people think and behave.

Knowledge Management Journal, Knowledge Management (KM), Knowledge Gathering (KG), Knowledge Creation (KC), Knowledge Diffusion (KD), Delhi-National Capital Region (NCR).