Hospitals, as healthcare organizations, are involved in providing preventive, curative and
rehabilitative services. Nowadays with the corporatization of hospitals, it has not only
remained as the place for medical treatment but has come out as a sophisticated service
industry in which the major players compete with each other in terms of types and number
of services, extra facilities, speed of service, expert doctors and staff, and also price
competition with the global players.
The Indian Healthcare Industry is facing evolution in terms of their service delivery,
price competition, corporatization and high demand of expert doctors. The healthcare
service scenario in India is expected to evolve into a more developed stage. For overall
development of healthcare organization, we need to consider it as a general organization
from a management perspective. It is important to find the aspect of HRD climate (Rao,
1991; and Pareek and Rao, 1992) of organization in order to study the factors which are
contributing to the success of healthy culture, which in turn proves to be a tool to enhance
the effectiveness and efficiency of work culture in an organization (Schein, 1996). In order to understand HRD climate, one has to define the work culture prevailing in an organization
through OCTAPACE profile developed by Udai Pareek in 1994. OCTAPACE profile is an
important part of HRD climate of any organization. It includes includes eight ethos of
culture, namely, Openness, Confrontation, Trust, Autonomy, Proaction, Authenticity,
Collaboration and Experimentation. OCTAPACE Culture and Proper HRD mechanisms
would result in a strategic fit between: (a) Employee and the organizations; and (b)
Organization and its business environment.
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