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The IUP Journal of Supply Chain Management
Focus

The five papers published in this issue together offer theoretical and practical insights that hold immense value to the practice and research in Supply Chain Management (SCM).

In the first paper, “Analyzing the Product Substitution Approach in a Two-Stage Supply Chain”, by Srikanta Routroy and C V Sunil Kumar, a simulation model is developed for a two-stage supply chain for a multi-product configuration environment to study the impact of product substitution on supply chain performance along different dimensions and to determine the suitability of product substitution approach in a specific supply chain environment. Regression analysis is also carried out to establish the relationship between output parameters (i.e., total profit and product fill rate) and various input parameters.
The second paper, “Critical Success Factors for e-Gov Project: A Unified Model”, by Prabir Panda and G P Sahu, presents a detailed literature review to reveal that studies on the subject do not provide a synthesized framework for the identification and testing of Critical Success Factors (CSFs) in a particular cultural/environmental context. The authors aim to suggest a unified framework for identification of CSFs of any e-gov project, their empirical evaluation in various e-gov project stages, and subsequent classification into various project dimensions.

In the next paper, “Development of Supply Chain Tools Using Genetic Algorithm and Comparison with Particle Swarm Optimization and Simulated Annealing Optimization Algorithms”, by S Shakeel Ahamed, G Rangajanardhana and E L Nagesh, the optimized ordering quantity and reorder points are obtained with the aid of a proposed genetic algorithm. This proposed system considers the raw material-wise holding cost and shortage cost to find the minimized total cost. The ordering quantity and reorder points that minimize the cost function are found by using the demand rate as well as the associated solution demand matrix. Further, the robustness of the proposed technique is compared to that of the other familiar optimization algorithms such as particle swarm optimization and simulated annealing optimization techniques. The results prove that the proposed methodology is more efficient as compared to other optimization techniques.

The fourth paper, “Empowering Quality Management Systems Through Supply Chain Management Integration: A Survey of Select Hospitals in Chandigarh, Mohali and Panchkula”, by S K Chadha and Gagandeep, identifies whether supply chain management integration empowers quality management systems or not in the selected hospitals of Chandigarh, Mohali and Panchkula. The study also attempts to unblock the factors having a major impact on overall integration and overall quality management systems in the sample under study. Data collected through a structured questionnaire on a 5-point Likert scale is analyzed with the help of various statistical techniques like reliability analysis, factor analysis, and regression analysis. The results indicate that SCM integration catalyzes the quality management system in healthcare sector. With the help of these findings, the hospitals can reframe their strategies related to SCM to identify areas in which they can improve the quality of service for efficient patient care.

In the last paper, “Evaluation of Vendor Managed Inventory Elements in Manufacturing Sector Using ANOVA Technique”, by Viyat Varun Upadhyay, P C Tewari and Amit Gupta, the authors attempt to find various Vendor Managed Inventory (VMI) elements which are important to both the customer and the manufacturer (vendor) in the Indian context. The paper presents the relative importance and difficulties in the implementation of VMI elements in the manufacturing sector and the data is subjected to Analysis of Variance (ANOVA). The study also identifies the VMI elements which are most important and easy to implement in the manufacturing industries.

-- Sunil Bhardwaj
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Supply Chain Management