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The IUP Journal of Management Research
Focus

One of the most outstanding features of modern-day research in management that has caught the imagination not only of the boardroom but also of the rank and file of organizational workforce in recent times is about rejuvenating the human talents and creativity in a more productive fashion that adds value to the products and services. Recognizing this vital aspect, the current issue has given prime importance to the human factor and its typical manifestations in the organizational spectrum through empirical and non-empirical papers. Also, realizing the gravity of market situation, attempts are being made by many of the FMCG firms in recent times to focus on the rural marketing arena. Bhutan and its experiences in this direction are captured in one of the papers in this issue. Above all, the most fascinating phenomenon of recent times, i.e., ‘reverse innovation’, which focuses on the efforts made by the firms in third world countries like India, is dealt with in a book review.

In pursuit of business expansion through effective marketing channels, many strategies are enunciated and the prophecy of rural marketing stands paramount in the direction. In countries like Bhutan, the FMCG industry is still in its evolving stage. In the first paper, “Rural Marketing Mix in Bhutan: An FMCG Perspective”, the authors, Dev Narayan Sarkar and Gagan Pareek, have presented the most comprehensive ex post facto qualitative and quantitative study of the 4Ps/4As of rural marketing in Bhutan. The study reveals that any marketer who wants to tap the rural markets of Bhutan should penetrate the district with higher ranking, before going on to the next highest ranked district.

Admittedly, the rise and fall of fortunes for the industry in general and IT firms in particular, popularly called the business cycle, has been well experienced in recent times. In the second paper, “Protecting the Competitive Advantage Derived Through HR: Challenges for IT Industry”, the author, Nagapavan Chintalapati, has discussed the conceptual relevance and business implications of various HR practices in terms of rescuing the firm during troubled times. The author also opines that the credibility of human-centric management practices needs to be studied further in the coming days.

Any attempt to address the growing disability called skill gap and professional incompetence among the contemporary knowledge workers is well appreciated by many of the strategists, and has taken the shape of a comprehensive vocational education and training program. In the third paper, “Enhanced Industrial Employability Through New Vocational Training Framework with Attitude-Skill-Knowledge (ASK) Model”, the authors, K M Nagendra, S Radha and C G Naidu, have promulgated the model of Attitude, Skill and Knowledge (ASK) which encompasses the complexities of modern markets.

The differentiator between successful and unsuccessful business performance of firms in modern times is popularly identified with the workforce agility factor which is a much researched topic by management scholars. As such, most of the studies dealt with the subject from an operations’ perspective that focuses on conventional issues like speed and flexibility of performance. In the last paper, “Workforce Agility: A Review of Literature”, the author, Ashutosh Muduli, has made a significant attempt on the subject through scholarly review of available body of literature that brings to light the neglected shades of research.

Refuting the myth that western corporations are the sole custodians of innovation and creativity, the book, Reverse Innovation: Create Far From Home, Win Everywhere, authored by Vijay Govindarajan and Chris Trimble, focuses on the commercial mileage held by the path-breaking discoveries and inventions in third world countries like India. The book has been reviewed by Nagendra V Chowdary, who tries to capture the shifting dimensions from West to East with a critical appreciation of the book.

-- Radha Mohan Chebolu
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Management Research