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The IUP Journal of Brand Management
Focus

Since May 2013, the Indian rupee has seen a massive depreciation in its value against the US dollar. It is not the only currency which is facing the music due to the expected easing of stimulus measures by the US Federal Reserve in the later part of the current year; the currencies of other emerging markets too have taken a beating during this time. Such events are the latest in a series of events which expose the vulnerability of the firms to the factors which are beyond their control. These events reinforce to the firms the importance of being proactive in strategy formulation. Firms all over the world are intently looking for various sources of information which may enable them to formulate cutting-edge strategies to face the dynamism of the ever-changing business environment. Our journal comes across as one such source which brings forth the latest research from academia for the pertinent usage by both academic and the corporate world.

In the first paper, “The Nature and Scope of Brand Portfolio Signals Within Brand Portfolio Management”, the author, Henrik Uggla, discusses the opportunity space for creating and sending relevant brand portfolio signals from the brand owners to the market(s) in terms of end-consumers or financial markets. According to the author, brand portfolio signals might be powerful stimuli that can create a strategic response from key audiences in the market, besides providing subtle tools in a brand equity distribution process in between business strategy, brand strategy and market opportunity. The author asserts that brand portfolio signals may change the perceived psychological and financial value of the brand in the short term, even if the brand value will be tarnished in the long term.

In the second paper, “The Influence of Employer Branding on Productivity-Related Outcomes of an Organization”, the authors, Alan Robertson and Ali Khatibi, aim to identify the significant outcomes of employer branding on organizational productivity and attempt to ascertain which organizational factors impact upon the relationship between the two. For this empirical study, the authors collected data from 369 Sri Lankan companies. The results indicate that a well-developed employer branding strategy enables an organization to achieve significantly higher employee productivity-related outcomes than a partially-developed or undeveloped strategy.

In the third paper, “Healthy Food Behavior and Celebrity Endorsement for Healthy Food Brands: A Study of Indian Housewives”, the authors, Kirti Dutta and Swati Singh, explore how celebrity endorsers can be employed by the healthy food industry to influence the customers. The paper focuses on the Indian housewives and how they are influenced in their purchase decision regarding healthy food. It explores the attitude of the housewives towards healthy food brand purchase. It then attempts to ascertain the ideal celebrity for endorsing healthy food through the respondent’s perception of the celebrity’s healthy food consumption behavior. It then delineates some of the celebrity endorsers whom the housewives would prefer to endorse the healthy brands on the basis of their perception of the celebrities.

In the last paper, “Celebrity-Aided Brand Recall and Brand-Aided Celebrity Recall: An Assessment of Celebrity Influence Using the Hierarchy of Effects Model ”, the authors, T Joel Gnanapragash and P C Sekar, introduce a new recall concept termed as celebrity-aided brand recall and brand-aided celebrity recall. They also identify the selected celebrity-aided recall of brands and selected brand-aided recall of celebrities. Further, they examine the extent to which the celebrities influenced the respondents using the Hierarchy-of-Effects Model of Lavidge and Steiner. Their research stresses the need for the marketers to ensure that their brands do not lose its person-based schema of consumers, which may be affected by multiple endorsement.

- Nitin Gupta
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Brand Management