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The IUP Journal of Corporate Governance
Focus

A humble effort to document the corporate governance issues in Pakistan is in your hands. The special issue on corporate governance has been organized to reflect the two broad categories of corporate governance: (a) Compliance and (b) Failure. The issue subscribes to the theme that compliance with corporate governance results in better financial returns and high degree of market evaluation by independent sources, while corporate governance failure eventually results in financial fiasco. Islamic guidelines and local perspectives on corporate governance are also a part of this special issue.

The special issue has been organized based on the papers citing corporate governance failures, success stories and viewpoints from agencies responsible for erecting and polishing corporate governance in Pakistan, i.e., Securities Exchange Commission of Pakistan (SECP) and Pakistan Institute of Corporate Governance (PICG). It is worth mentioning here that without the extended support of Faud Azim Hashmi, President and CEO of PICG, and Etrat Hussain Rizvi, Former Commissioner of SECP, this issue on corporate governance would not have been possible.

This special issue is basically the brainchild of Dr. Kamran Siddiqui, who has been working on this idea for many years. He started the desk research and collected all possible information from various sources, including the library of Institute of Bankers, Karachi, Pakistan. This year, he asked his colleagues in different universities to write for a national cause. He was lucky enough that many authors reacted positively to his call and produced research papers on a very short notice.

Recognition and appreciation must be credited to all the authors/case writers who have worked tirelessly to bring out this issue in print. Another rising star in the academic circle of the country is Mahwish Anjam. Prior to joining the academia, she has worked for state-owned corporations on corporate assignments. She has contributed well in this special issue. Another renowned speaker on corporate governance, Faryal Salman, who is an IBA Alumnus and a Research Scholar at Shaheed Zulfikar Ali Bhutto Institute of Science and Technology (SZABIST), has played a pivotal role in this special issue, especially in collecting viewpoints of corporate governance agencies in Pakistan. One of the major contributors to this special issue is Syed Muhammad Fahim, who is a seasoned management faculty member and an avid reader besides being a Research Scholar at KASBIT and has contributed positively to this special issue. My special thanks to all of them.

The credit goes to the editorial team of The IUP Journal of Corporate Governance for taking this effort and bringing out this special issue on ‘Corporate Governance in Pakistan’.

-- Naveed-ur-Rehman
Guest Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Corporate Governance