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The IUP Journal of Supply Chain Management
Focus

We are sure that this issue, like the previous issues, contributes to theory building and makes available new practical frameworks/models via empirical research or methodology for various contemporary issues in Supply Chain Management (SCM) and allied areas. This issue brings you several interesting developments in the area of the supply chain. Three papers published in this issue together offer theoretical and practical insights that hold immense value to the practice and research of SCM.

The paper, “Impacts of Fukushima Nuclear Disaster on Agri-Food Chains in Japan”, by Hrabrin Bachev and Fusao Ito, provides insights into the impacts of Fukushima nuclear disaster on Japanese agriculture and food chains. First, a framework analysis of multidimensional effects of the disaster is presented. Second, immediate and short-term radiation effects, effects on nearby population, safety regulation and inspection system, markets and consumer’s behavior, agrarian and food products, and health as well as economic impacts on farming and agribusinesses are assessed. Third, overall short and long-term impacts on agriculture, food industries and consumers in Fukushima region, neighboring regions and other parts of Japan are estimated. Existing SCM models and methodologies, which are classified under ten different categories, have been critically reviewed leading to identification of several potential areas of research in SCM. A research framework involving the identified research issues has been proposed. Also highlighted is the benefit and usefulness of such a framework in a systematic approach to SCM.

The paper, “Logistics and Supply Chain Management Practices in Select Industries of Tirupati”, by J Geetha Madhuri, examines the state of logistics and SCM practices in select industries of Tirupati with field visits and substantial on-site observations, formal discussions and interviews with data and information from secondary sources. These manufacturing firms are aware of the current best logistics and SCM practices, and they are being practiced effectively. Increasing customer requirements and improved Information Communication Technology (ICT) have affected SCM efforts. From the analysis and discussion, it can be concluded that SCM has become not just a question of efficient logistics process but is related to the growth and survival of organizations. For the firms, it has become predominant to construct effective and integrated supply chain, as the customers are becoming more demanding in their requirement of services from the suppliers. Also, IT plays a major role in the formation of the supply chain of a firm because efficient dissemination of information upstream and downstream is one of the major requirements for the effective implementation of the supply chain. Lack of such investigations in developing economies, especially India, justifies the relevance of the study.

The paper, “Supply Chain Management Concerns in Manufacturing Industries”,
by C Ganesh Kumar and T Nambirajan, examines the current supply chain concerns in manufacturing industries through a survey conducted among the executives of manufacturing industries in the Union Territory of Puducherry, using principal component analysis, K-mean cluster and discriminant analysis. Supply chain concerns have been categorized into supply chain coherence, geographical proximity and competition-oriented concerns, and manufacturing units have been segmented into low, medium and high supply chain concern industries.

-- Sunil Bhardwaj
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Supply Chain Management