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The IUP Journal of Organizational Behavior
Focus

The January 2014 issue has four papers, of which three have reference to the teaching fraternity and one is on HRM practices. The first paper, “Human Resources Management Practices and Turnover Intentions: The Mediating Role of Organizational Justice”, by Neuza Ribeiro and Ana Suzete Semedo, seeks to examine the mediating role of organizational justice in understanding the relationship between HRM practices and turnover intentions. Employee turnover has always been an important outcome variable for organizational research along with other significant outcome variables such as performance and productivity. On the other hand, why people leave an organization has been an area of research for scholars for long. There is available literature that suggests that HR practice perceptions have a bearing on employees’ decision to stay or quit an organization. On the other hand, there are numerous published papers that indicate a causal link between organizational justice perception and turnover intentions. It is interesting to see that this paper tries to merge these sets of literature by using organizational justice as a mediating variable in explaining the relationship between HR practices and turnover intention. The findings of the study indicate that HR practices, directly and through the mediating role of organizational justice, tend to impact turnover intentions. What is also interesting to note is that out of four dimensions of organizational justice, only two dimensions, that is, how much you get (distributive justice) and how you are treated (interpersonal justice), predict turnover intention.

The second paper, “Job Satisfaction Among College Teachers: A Comparative Analysis”, by Sumbul Tahir and S M Sajid, examines job satisfaction among college teachers. With the mushrooming of private educational institutions, especially in the area of management, engineering and medical education, teachers across different institutions experience a variety of contextual factors that can influence their satisfaction with their jobs. The working conditions, the nature of relationship between the managing body and the teaching fraternity, and other such related factors tend to impact the satisfaction levels of teachers with their jobs. The findings of this study do not indicate significant differences in the level of perceived job satisfaction of teachers across institutions, but the study does report statistically significant differences in the perception of job satisfaction based on gender differences. It is interesting to see that male and female teachers indicate different levels of job satisfaction. It would be even more interesting to discover the reasons for these differences. More in-depth study, not necessarily confined to the use of quantitative research techniques, can unravel some of these reasons behind the differences in the perception of job satisfaction by male and female teachers.

The third paper, “Work-Life Balance and Job Satisfaction Among School Teachers: A Study”, by S Padma and M Sudhir Reddy, examines the relationship between work-life balance and job satisfaction among school teachers. Teaching jobs, by nature, tend to provide scope for balancing work and personal life, as there are periods of intense and non-intense work and these periods are well-defined and structured, lending itself to planning for personal work and time away from work. Given this, by all moderation, a teaching job, as compared to any other professional working full-time, should provide for a better balancing of work and personal life. What is interesting about this paper is that, given the same contextual factors, people may differ with respect to their ability to balance work and life, and therefore, the impact of demographic variables has been examined to account for such possible differences. The issue of work-life balance assumes importance in today’s fast paced world, as it is used as a tool for attracting and retaining employees, and it especially appeals to a section of the society that values balancing work and life. The final paper, “A Study on the Self-Concept of Teachers Working in Government, Aided and Unaided Colleges in Bangalore”, by Jacqueline Kareem and Bupha Ravirot, examines the self-concept of teachers. The paper starts with an assumption that the quality of education is dependent on the quality of teachers, and to enhance the quality of teachers, understanding of oneself, which refers to self-concept, is important. Another assumption of this paper is that the self-concept of the teachers would vary across different types of institutions based on whether it is a government, aided or unaided institution. The results indicate that unaided college teachers have higher self-concept scores as compared to government and aided college teachers. Again what would be interesting to discover is, if the teachers’ self-concept varies across different types of institutions, what could be the possible reasons for these differences, and a study of this kind would make for interesting reading.

--Vivekanand
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior