Corporate enterprises are using a variety of creative and innovative methods to impart training to their employees ranging from traditional classroom techniques to technology- enabled self-learning efforts. Training using the web is one of the many technology- enabled learning applications that is being practiced by the companies. E-Learning (Electronic Learning) has become the popular mode for corporate training in IT skills. Until recently, the logical forum for soft skills training is the traditional instructor-led method facilitating experiential learning. HR and training professionals, having understood the benefits offered by e-learning, are adopting this methodology for soft skills training as well.
Soft skills are the non-technical skills, abilities and traits that one needs to function in a specific employment environment. They include various sets of workplace competencies: problem-solving, cognitive skills, oral communication skills, personal qualities, work ethics, interpersonal and team work.
According to psychologist Daniel Goleman (1998), soft skills are a combination of competencies that contribute to how people know and manage themselves as well as their relationships with others. They are considered twice as important as their intelligence quotient or technical skills in job success.
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