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The industry has high expectations from its employees in the following order: Knowledge, Skills and Attitude (KSAs).1 The industry expects the employees to have the right attitude and aptitude along with the willingness to learn and take additional responsibilities; it expects them to have some level of commitment towards the tasks allotted, enthusiasm and hard work to complete the tasks, coordination and collaboration to work in a team, and self-discipline and motivation to be able to work for long hours. The industry also expects the employees hired to have good listening skills, and language and communication skills. Subsequent to being selected and prior to joining the company, the employees should necessarily obtain information about the company, the industry, its products and services, and knowledge about the processes or the job for which they have been hired.
A survey conducted by Graduate Management Admission Council (GMAC) in 2013 illustrates that those with leadership skills, interpersonal skills, adaptability, communication, problem-solving and strategic thinking are most counted during hiring. This provides evidence that ‘soft skills’ are much more important than ‘hard skills’. Skills such as quantitative and analytical, information gathering and integrating from a wide range of sources can be obtained by training. Employers value soft skills as the most important and express concern as it is less than adequate among the hired employees.
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