Knowledge sharing is an important aspect of knowledge management that contributes to enhancing organizational learning to face competition. This paper tries to explore and analyze the relationship between different variables like information technology infrastructure, supportive organizational policies, knowledge sharing motivation, knowledge sharing practices and ongoing organizational learning. Data was collected using a questionnaire from 59 employees of Orange Company, a major telecommunication company in Jordan, and was analyzed using descriptive and multiple regression techniques. The results indicate that there is a significant positive relationship between knowledge sharing practices and ongoing organizational learning. Firms need to emphasize the role of organizational learning in sustaining competitive advantage and furnish needed tools to encourage knowledge management practices. It is vital for organizations to set up an environment for social interaction as a means for knowledge sharing.

Knowledge is an important source for value creation in organizations and needs to be managed carefully (Massa and Testa, 2009). Research identified two challenges in this regard: dealing with the global marketplace and trying to manage an organization’s knowledge (Coakes et al., 2008). Many researchers have argued that knowledge sharing is an essential part of effective knowledge management; they considered knowledge sharing as the core of continuous improvement process for transforming an individual’s process improvements into actual learning (Yu et al., 2010). Researchers tried to find a relationship between knowledge management and organizational learning and they concluded that it is not evident, while others proclaimed the opposite (Liao and Wu, 2010).

Utilizing 300 interviews, Alhammad et al. (2009) concluded that academicians are less interested in sharing their knowledge than administrators. Al-Ma’aitah’s (2008) study on Jordanian hospitals explored the effect of using electronic collaborative media in knowledge sharing phases and found that electronic collaborative media plays an important role in achieving knowledge sharing; he recommended that organizations must take into consideration the new technology in order to achieve a higher level of knowledge sharing.

Knowledge Management Journal, Knowledge Sharing Practices, Learning Organization, Knowledge Management, Orange Company, Knowledge Sharing, Information Technology, Communities of practice, Knowledge networks, Organizational Learning.