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The IUP Journal of Management Research
Focus

A critical review of the recent research carried out in the field of Human Resource (HR) management systems employed by the industry across the domains reveals that much still needs to be done. As such, optimization of the processes and practices aimed at enhancing the business value proposition through human value proposition needs to be consolidated much to the advantage of the future of the industry and society as well. To begin with, the process of talent acquisition from the new generation workforce adopted in the services sector in particular needs a makeover. Also, in the post-recruitment phase, redefining the processes of competency mapping and assessment as adopted by many popular firms attains equal significance through scientifically designed performance management systems. The current issue makes a promising attempt in this regard by bringing to light the fascinating research done on these issues of contemporary relevance. This issue also includes papers on promoting regional innovation in the sports goods industry and minimizing role ambiguity and role overload factors in IT industry, and an interesting book review on the secrets of leadership development.

The management of human competency in service industry has, no doubt, been studied extensively for many years and it is time to locate its complementary value in the manufacturing sector as well. An attempt has been made by Anuja Johri, in the paper, “Competency Mapping as a Strategic HR Tool in Manufacturing Industry: An Empirical Study”, to capture the experiences of some select manufacturing companies in Pune in the context of applying competency mapping tools for strategic value making.

The innovation factor in the field of business management has been under-explored and this is more so in the sports goods industry. The concentration of Indian sports goods industry in Jalandhar, India has been taken up for study by Priya Jhamb, in the paper, “Regional Innovation System and Industrial Clusters: A Case of Sports Goods Cluster in Jalandhar, India”. The author uses statistical tools like factor analysis and principal component analysis through orthogonal rotation with varimax method to examine the innovation pattern and the determining factors in this cluster.

The phenomenal value of employee satisfaction derived from the close monitoring of factors like role ambiguity and role overload as identified in Information Technology (IT) industry is widely appreciated by scholarly world and it brings to the fore many neglected aspects of management processes. Vandana Singh Gahlan and Khujan Singh, in their paper, “The Effect of Role Overload and Role Ambiguity on Job Performance of IT Professionals in India”, discuss how role overload and role ambiguity influence the performance of the software professionals in India.

Underscoring the changing profile of job market and its expectations from the new generation workforce both in terms of knowledge and skill sets pertaining to the functional areas, a kind of personality makeover is recommended by GRK Murty, in the paper, “Changed Job Market: The Art of Successfully Navigating Through Job Interviews”, for the contemporary youth.

The book, The Secret of Leadership: Stories to Awaken, Inspire and Unleash the Leader Within, by Prakash Iyer, is a path-breaking work on identifying the core strengths of an individual in order to excel in leadership. A J Sebastian sdb, in his review of the book, has highlighted its salient features.

-- Radha Mohan Chebolu
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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