The paper aims at presenting a comprehensive discussion on Business Process Reengineering (BPR) and its implementation in public sector so as to provide conceptual knowledge of BPR. Since BPR is the tool for change, it is important to construct a base regarding the need for change and why firms should go for change. Therefore, this paper has presented a review of BPR, its strategies and pitfalls, along with how BPR in public sector is different from private sector and what all problems are faced in public sector when BPR is implemented. In addition to this, the case of how a BPR can be undertaken in public sector, viz., power sector, is also covered.

With the increasing cut-throat competition, organizations are looking for ways to stay ahead in market. Organizations are continuously involved in updating their processes to shorten their cycle time and lead time so as to deliver the best quality product or service to the customer in the shortest possible time. And this desire of organization leads them to go for Business Process Reengineering (BPR).

BPR means leaving the old way of doing work entirely and start all over again from scratch with completely fresh thinking and fresh ideas to remain fresh in the market.

Information Technology Journal, Business Process Reengineering (BPR), Change management, Emergence of Business Process, Reengineering, Business Intelligence, Relationship Management.