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Management
The IUP Journal of Supply Chain Management
Focus

The three papers included in this issue together offer theoretical and practical insights that hold immense value to the practice and research of supply chain management. The first paper, “Developing New Services for 3PL Services Providers Using Fuzzy QFD: A LOGINET Case Study”, by M N Qureshi, Abdelhakim Abdelhadi and Mwafak Shakoor, presents an Analytic Hierarchy Process (AHP) and fuzzy synthetic evaluation model for the systematic performance evaluation of Third-Party Logistics (3PL) services providers. Based on the detailed performance analysis, 3PL services providers may reveal their competitive position in the market. The paper also presents a case study of LOGINET, a 3PL service provider. Based on a detailed performance analysis, a fuzzy Quality Function Deployment (QFD) methodology for future expansion is also described. 3PL services providers may use AHP and fuzzy synthetic evaluation for detailed performance analysis, based on which new services may be launched to increase the market share. The developed fuzzy QFD model may be useful in assessing the customers’ needs. The proposed model is capable of finding quantitative evaluations of various 3PL services providers and may help shippers in their selection process significantly. It is easier for the decision makers to arrive at a sound result using the proposed model.

The second paper, “Integration of Small-Scale Farmers in Value Chains in Bulgaria, with a Case Study on Agrobusiness 88 Ltd., Skravena”, by Hrabrin Bachev, presents the state of integration of small-scale dairy farms in value chains in Bulgaria and a case study on organic farming as a new prospective approach for market inclusion. It outlines the evolution of dairy sheep farming and organic production, analyzes the pace, factors and impact of development of a successful organic dairy sheep farm from North-West Bulgaria, specifies the driving factors and prospects of small-scale organic farming development, and assesses possibilities for replication of positive experience in other farms. The paper also provides recommendations for the improvement of public policies and farming strategies. It points out that transition to organic farming and modernization of Agrobusiness 88 Ltd. is a good example of an efficient integration of a small-scale dairy farm into modern value chain. Its success has been a result of the long-term vision, effective strategy implementation, good family experience and intergenerational cooperation. Rapid development of the farming enterprise is enormously favored by the close cooperation with organic processor, available production resources, commercial credit, public support, and expanding markets for Bulgarian organic dairy products.

The final paper, “Global Flow Management: A Synthesis of Concepts and Approaches”, by Mohammed Amine Balambo, Laurent Livolsi and Sara Lazaar, points out that due to globalization of trade, academicians in Scientific Research Management field is logically interested in global flow management. It is clear that there is a great diversity of approaches across disciplines and the objects related. The concepts such as industry, global value chains, distribution channels, global channels, and international supply chains are often mobilized by researchers. The purpose of this paper is to provide a synthesis of these approaches and a framework for the use of each.

-- Sunil Bhardwaj
Consulting Editor
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Supply Chain Management
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