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The IUP Journal of Knowledge Management

Oct'14
Focus

In today’s business scenario, relationships cross organizational, industrial and national boundaries. Complex forms of Interorganizational Relationships (IORs) result from various interfirm exchanges like engineering, procurement, finance, development and operations.

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Antecedents and Forms of Opportunism in Interorganizational Relationships: The Moroccan Context
Managing Constraints and Removing Obstacles to Knowledge Management
The Key Competencies of Project Leader Beyond the Essential Technical Capabilities
The Role of Emotional Intelligence in Organization Development
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Antecedents and Forms of Opportunism in Interorganizational Relationships:
The Moroccan Context

--Mohammed Amine Balambo, Karim Benjelloun and Abdellah Houssaini

This paper aims to show how opportunistic behavior can be a determining factor in the failure of interorganizational relationships. On the theoretical side, the destructive nature of opportunistic behavior might disrupt the partnership agreements and may terminate the exchange relationship between the partners. The application of this proposition to the case of interorganizational relationship between Moroccan SMEs allows the authors to build a conceptual model specific to the Moroccan context and make 13 research proposals. Discussion of the results reveals the specific forms of opportunism under the Moroccan context, identifying its antecedents and validating research proposals. In addition, we conducted an empirical study based on a qualitative method with 40 SMEs. All data collected was analyzed using thematic content analysis. It appears that each history weakens interorganizational relationships and triggers a specific form of opportunism.

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Managing Constraints and Removing Obstacles to Knowledge Management

--Sidharta Chatterjee

Practice of knowledge management is often characterized by obstacles to creation, distribution, and transfer of knowledge from specific groups of settings. Obstacles or constraints to attempts to constitute knowledge as an organizational resource have been previously dealt within the context of organizational learning perspectives; however, there still remain barriers toward making learning available and all-pervasive throughout organizations. This is often as a result of two important factors: (i) bureaucratic and hierarchical forms of organization; and (ii) owing to the situated and tacit character of knowledge. This paper is a result of theoretical exploration aimed at addressing these core issues, and proposes solutions to manage constraints and remove obstacles to knowledge management, as well as means to codify the tacit character of knowledge. The research offers a view that although it is reasonable to value knowledge in financial or economic terms, it is also important to consider the problems which make it difficult to extract and transfer knowledge within specific organizational settings. Addressing the issue of rising competitive pressure for innovation, this paper proposes several solutions to enable lateral flows of knowledge-sharing by overcoming the factors that affect acquisition of, and creation and distribution of knowledge across fluid social boundaries.

The Key Competencies of Project Leader Beyond the Essential Technical Capabilities

--Krishnakumar D Pandya

The project leader is the architect of the project success. Project leadership competencies largely influence the project success. Research has shown that the project leader is one of the most important success factors of the projects. This paper aims to study and capture the project leader’s competencies beyond the essential technical capabilities in modern times through Thematic Analysis Method of qualitative research approach. To highlight the need for a new breed of project leaders, this paper discusses what could be the key competencies of project leadership beyond the essential technical capabilities. The study would assist corporate/firms to identify the key competencies of the project leader, so that corporate/firms can focus on identified competencies for new appointment/assignment of project leader or development of the existing project staff.

The Role of Emotional Intelligence in Organization Development

--Sangeeta Yadav

In the fast changing corporate world, employees need to adapt themselves and their ways of working to organizational changes. Organizations are no longer dependent only on people who voice out their opinions. The management leadership has learnt the SMART way to evaluate the performance of an individual considering various dimensions and emotional intelligence. In an era of corporate diversity, emotional competence is the trait that is most needed. The understanding and creation of ideal self is the first step towards achieving emotional competence. The next important objective is taking stock of one’s real self, a balance sheet of one’s strengths and weaknesses. Emotional intelligence plays a prominent role in intelligent decision making. Goleman (2001) found that the emotionally competent individual encounters significantly less perceived stress than the emotionally incompetent. People have different abilities when it comes to dealing with emotions just like they have different abilities in language, logic, mathematics, music, etc. The ability to use one’s emotions in a positive and constructive way in relationship with others is emotional intelligence. To appraise people and to determine the capabilities of an individual, today’s leadership is banking on emotional intelligence. The present paper examines the role of emotional intelligence in the development of an organization.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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