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The IUP Journal of Brand Management
Focus

Suddenly the business environment in India and many other parts of the world has taken an upward swing. The optimism considering the expectations from the
forthcoming financial quarters is quite high. With the business world buzzing with hope and excitement, the major decision makers across the board are now set to lead their businesses towards much higher growth rates and expansion. In such a dynamic environment full of positive anticipation, insightful research would enable the managers to develop newer strategic orientations and be equipped to deal with all sorts of unforeseen circumstances.

The first paper, “Applying the Theory of Planned Behavior to Understand Indian Housewives’ Purchase Behavior Towards Healthy Food Brands”, by Kirti Dutta and Swati Singh, studies the purchase behavior of Indian housewives towards healthy food brands utilizing the framework provided by theory of planned behavior. The paper looks at the relationship of behavioral intention with variables like attitude, subjective norm and perceived behavioral control finally culminating into consumption behavior. According to the authors, the study brings forth important implications for marketers of healthy food brands. The structural model proposed by them for healthy brands among Indian housewives shows that attitude, subjective norm and perceived behavioral control positively impact the behavioral intention, which in turn positively impacts the behavior.

The second paper, “Energy Versus Relevance in a Comparative Brand Equity Context: Implications for Brand Portfolio Management”, by Henrik Uggla, attempts to align brand portfolio management with the concepts of energy and relevance in brand management based on a comparative analysis of three brand equity models. The author claims that despite the extreme focus on brand relevance during the last years, brand energy might be an even more crucial concept for long-term brand survival. According to the author, the paper offers a response to an urgent quest for a deeper discussion on the importance of brand relevance in brand portfolio management. In contrast to more recent works that suggest relevance is a final end in and by itself, this paper unfolds several new and interesting perspectives such as the Brand Asset Valuator (BAV), suggesting that relevance in general and brand knowledge in particular is not only proactive but can also be a really precarious thing.

The third paper, “The Impact of Brand Loyalty on Consumers’ Sportswear Brand Purchase”, by Pankaj Kumar Singh and J K Pattanayak, seeks to find out the factors of brand loyalty towards sportswear brand purchase. In their study, the authors have considered seven factors of brand loyalty—price, brand name, style, product quality, promotion, store environment and service quality. Their results showed that there is a positive relation between some of the factors of brand loyalty and the sportswear brand purchase.

The last paper, “Rebranding of Bharti Airtel Ltd.: A Case of Logo Change”, by Vikas Singla and Nupur Aggarwal, attempts to provide an insight into the interesting process of rebranding by studying the drivers and methodology adopted by Airtel—India’s largest private wireless service provider in telecom space. The consumers’ perspective, brought forth through the authors’ analysis, revealed that the old logo was still more popular than the new logo, which was found to be lagging behind the old logo in terms of familiarity and liking.

- Nitin Gupta
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Brand Management