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Management
The IUP Journal of Supply Chain Management
Focus

This issue brings you several interesting developments in the area of the supply chain. The three papers published in this issue together offer theoretical and practical insights that hold immense value to the practice and research of SCM.
The first paper, “The Impact of March 2011 Earthquake, Tsunami and Nuclear Accident on Japanese Agri-Food Chains”, by Hrabrin Bachev and Fusao Ito, evaluates the socioeconomic impact of one of the biggest disasters in the world history—the triple March 2011 disaster involving earthquake, tsunami and nuclear accident—on the Japanese agriculture and food sector. First, a framework of the analysis is outlined. Second, a brief description of the three events and their overall effects is done. Third, the impact on farms and agricultural resources is assessed. Fourth, the impact on food industries is evaluated. Next, the impact on agri-food products and consumer behavior is analyzed. Then the results of the expert assessments of the specific and the overall impacts of the March 2011 disasters are presented. Finally, the conclusions are drawn.

The second paper, “Cold Chain: A Weak Link in the Fruits and Vegetables Supply Chain in India”, by Saurav Negi and Neeraj Anand, undertakes a thorough review of the basic and contemporary literature available to explain the present status of and challenges to cold chain pertaining to the Fruits and Vegetables (F&V) sector in India. The study is an attempt to draw the attention of the stakeholders towards an urgent need to develop intelligent cold chain infrastructure which is the major impediment and a weak link in the supply chain of F&V sector in India. Cold chain infrastructure facilities include grading, sorting, packing, storage, processing and transportation facilities in the supply chain network. The bottlenecks and challenges highlighted in this paper can be further empirically tested. Researches can also be done on cold chain infrastructure like Return on Investment (ROI) models for establishing cold chain infrastructure. It can be carried out separately for hilly and plain areas. Also, developing a cold chain framework to improve the supply chain efficiency of F&V sector can be a very interesting area of study.

The last paper, “Cold Chain Logistics in India: A Study of Cold Store Manager’s Perception”, by Jitendra Rathore, points out that India is a large producer of food, specifically fruits and vegetables, and ranks among the top three producers across the world, but due to heavy post-harvest losses, the country is able to export only a very small fraction. The scenario can be improved if cold chain logistics are improved. With the coming of organized retail (in food) and its improving presence since the last decade or so, we can hope that the cold chain infrastructure in the coming times will get better owing to: initiatives by stakeholders, learning from foreign collaboration, farmers’ becoming more aware of getting better deals for their produce via initiatives like e-choupal, etc. The paper attempts to understand the effect of certain demographic factors on cold storage manager’s perception of cold chain logistics, as they (cold store managers) form an important link in the value chain.

-- Sunil Bhardwaj
Consulting Editor
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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