The Preamble to Consumer Protection Act provides for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumer’s disputes and for matters connected therewith. Nowadays, lots of cases are found in our country where the innocent/ignorant people are defrauded by misleading advertisement, unfair trade practice, and medical negligence by unqualified and unregistered medical practitioners. The Supreme Court has repeatedly expressed the view that the governments and statutory authorities should be model or ideal litigants and should not put forth false, frivolous, vexatious, technical (but unjust) contentions to obstruct the path of justice. The Court has to keep in mind that the special period of limitation has been prescribed under the Act for filing appeals and revisions in consumer matters and the object of expeditious adjudication of the consumer disputes will get defeated if the appeals and revisions which are highly belated are entertained.

This paper focuses on the grievances redressed by National Commission by appeal and revision and Supreme Court by appeal and special leave petition. The researcher has concentrated on various areas about which the consumer has to have awareness. The Preamble to Consumer Protection Act provides for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumer’s disputes and for matters connected therewith. Chapter III of Consumer Protection Act, 1986 provides the provisions for the establishment of Consumer Disputes Redressal Agencies, i.e., District Forum, State Consumer Disputes Redressal Commission and National Consumer Disputes Redressal Commission. The chapter provides the jurisdictional aspects also.

Law Review Journal, Rethinking, Redressal, Consumer Protection, Supreme Court, Medical Negligence, Out Patient (OP), National Commission, Misleading Medical Practice, Consumer Grievances.