Retail is the final stage of any economic activity. The word retail is derived from the
French word retaillier, which means to cut off a piece or to break the bulk (Pradhan,
2011). The last decade has seen an exponential growth in retail across the world,
and India is not an exception. India has been called the ‘nation of shopkeepers’
with around 12 million small shops catering to 209 million of households, with the
highest level of retail density of 6% in the world (Ernst and Young, 2007). The Indian retail industry has become one of the rapidly booming sectors of the Indian
economy, accounting for roughly 15% of GDP of the country (Deloitte, 2013). The
retail sector was valued at US$516 bn in August 2013 and expected to reach at
$866 bn by 2015 (Deloitte, 2013). According to Deloitte, the development of retail
is not only in major cities and metros, but also in smaller cities and towns. But still
the Indian retail market is in its nascent stage, and 92% market share is controlled
by unorganized players. Indian retail sector is experiencing a paradigm shift from
the unstructured, fragmented, low-cost operating and small unorganized kirana
store to the organized store. The rapidly changing lifestyle, tastes and preferences
of Indian consumers, demographics, and rise in consumption are the major
contributing factors to the growth of modern retail. The organized retail format is
expanding at 20% per year, driven by the emergence of shopping centers and
malls and growing middle class. In 2010, the larger format of retail accounted for
about 4% of the industry and expected to grow at almost 30% by 2015 (Deloitte,
2013). The enormous growth potential of this industry has attracted huge
investments from major domestic corporate houses like Tata, Birla, Reliance,
Spencer’s, Future Group, etc. and a new form of organized retail has emerged in
the past few years. The retail market of India, both organized and unorganized
taken together, is likely to grow at a CAGR of 5.5%, whereas the organized retail is
growing at 20% (Deloitte, 2013). The blistering pace of organized retail is a clear
indication that it is overshadowing the unorganized sector.
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