Welcome to Guest !
 
       IUP Publications
              (Since 1994)
Home About IUP Journals Books Archives Publication Ethics
     
  Subscriber Services   |   Feedback   |   Subscription Form
 
 
Login:
- - - - - - - - - - - - - - - - - -- - - - - - - - - - - -
-
   
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
The IUP Journal of Management Research
Focus

The sector-wise market research for addressing the issues connected with business strategy has necessitated many attempts in the direction of bringing a rapprochement between entrepreneurial aspirations and consumer expectations, and the current issue has some interesting papers towards that end.

Keeping in mind that the retail industry has huge potential for further growth in India, the factors that influence the mindset of a typical middle-class consumer who visits corporate retail stores is explored in the paper, “Factors Affecting the Purchase of Food and Grocery Products from Modern Retail Stores: An Empirical Study”, by Govind Narayan and Rakesh Chandra, with a sample taken from a city like Patna. The factors that play a prominent role in the purchasing decisions of the consumers are identified using factor analysis. The findings provide insights for the organized retailers and decision makers to frame retail strategies keeping in mind the changing needs of the shoppers.

Given their core ideology of spending 2% of their profits on social responsibility initiatives, many corporates in India are struggling in terms of making a visible impact on consumers’ perceptions towards their products and services. The paper, “Corporate Social Responsibility Disclosure Practices of Public and Private Sector Banks in India: A Comparative Analysis”, by Sukhpreet Kaur and R Bhaskaran, presents some interesting findings on the financial and non-financial disclosure practices adopted by the public and private sector banks, giving rise to the necessary policy directions they need to take in the coming days. The differentiating factors between the private and public sector banks in the areas of social development and inclusion form the key feature of this study.

The regulatory framework evolved for venture capital firms focusing on global competition and protection to small investors, is critically discussed in the paper, “Trends and Patterns in Venture Capital/Private Equity in India: A Review”, by Smita Tripathi. The paper tries to address the necessary changes to be brought in the regulatory regime of venture capital firms, and the areas of expansion for venture capital investment in India. Moving ahead in the direction of making venture capital investments as reachable as possible is the main intention behind the study, as that alone can fuel the ailing Indian economy.

Achieving a close proximity between workers’ mindset and management ideology has always been a formidable task for which many attempts have been made in the name of safe ‘industrial relations’ and employee legislation by the government. The growing distance between worker unions and enterprise strategies regarding profit maximization is still an unexplored phenomenon. The impact of globalization is felt much on industrial relations in manufacturing sector and an interesting empirical analysis on how to engage unionized employees is presented in the paper, “Social Engagement Synergy of Unionized Employees with Enterprise Objectives: An Emerging Paradigm in Industrial Relations”, by K Pradeep Kumar and S Suman Babu, adding value to the managerial thought process. The paper presents many innovative ideas that can be implemented over by the manufacturing industry at large, initiating a new dialog process on the subject of industrial relations in the changed context of global economy, called ‘social engagement synergy’ that needs to be synchronized with firm strategy.

The intention behind the book, The Elephant and the Dragon: The Rise of India and China and What It Means to All of Us, by Robyn Meredith, undoubtedly, needs to be appreciated by the whole academia as it has raised the horizons of understanding the growth models of both the countries. The emerging trend of comparing Indian and Chinese economies on many vital parameters as attempted by the author forms the highlight of the book review by Laxman D Satya. This review goes a long way in bringing to the fore the methodological experiments done by the Chinese Government, which the Indian Government can emulate.

-- Radha Mohan Chebolu
Consulting Editor

<< Back
Search
 

  www
  IUP

Search
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
 
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Click here to upload your Article

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

more...

 
View Previous Issues
Management Research