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The IUP Journal of Organizational Behavior

Apr'15
Focus

This issue deals with three topics: recruiting and retaining scientists in educational institutions, intellectual stimulation and job commitment, and emotional intelligence and its relationship with work-life balance.

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Recruiting and Retaining the Best Scientists: A Researcher’s Perspective
Intellectual Stimulation and Job Commitment: A Study of IT Professionals
Exploring the Relationship Between Emotional Intelligence and Work-Life Balance in the Service Industry
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Recruiting and Retaining the Best Scientists: A Researcher’s Perspective

--Lisa Böhm and Robert A Phillips

This paper aims to gain a better understanding of the motives and criteria by which excellent researchers choose a host institution. Semi-structured interviews of recently appointed excellent young researchers based in the UK, USA and Germany were carried out and motivations for choosing an institution explored. The findings show that a variety of professional and personal factors are involved in the decision-making process. Excellence of research was clearly important, but also fit and potential for collaborations was cited. Personal issues included family issues regarding stability of children’s schooling, employment for partners and ease of adapting to the local language. Length of tenure was also stated as being important for personal reasons and also to allow time to build up a research group. This understanding of young researchers’ key motives for choosing an institution will inform institutions to allow them to attract and retain excellent researchers which will be of benefit not only to the institution itself, but also to the regional and national economy.

Article Price : Rs.50

Intellectual Stimulation and Job Commitment: A Study of IT Professionals

--K T Anjali and D Anand

The Information Technology (IT) industry in India is driven by a large pool of talented technically competent employees. However, at times, these intellectual capitals are neglected by the organizations. This can affect the employee morale, job commitment levels and eventually cripple the business. The primary objective of this paper is to analyze the relationship between the perceived levels of job commitment and intellectually stimulating factors. A cross-sectional study was conducted on a sample size of 150 IT professionals across six companies in Bangalore and Mysore regions, Karnataka. The perceived levels of job commitment in the presence and absence of intellectually stimulating factors were tested using parametric approach. The outcome of the study revealed that in the presence of intellectually stimulating factors, employees are more content with their jobs and their commitment to the job is stronger.

Article Price : Rs.50

Exploring the Relationship Between Emotional Intelligence and Work-Life Balance in the Service Industry

--Monoshree Mahanta

This study tries to understand the relationship between Emotional Intelligence (EI) and Work-Life Balance amongst executives belonging to private sector service companies. Emotional intelligence was measured through a standardized test for Indian managers. A 15-item scale has been used to measure work-life balance. Our analysis did not find any significant relationship between demographic variables (age and gender) and emotional intelligence. One-way ANOVA has been used to find out whether the dimensions of work-life balance vary with different levels of EI. The findings of the study indicate that there exists significant difference amongst employees with high, moderate and low emotional intelligence on two dimensions of work-life balance and on overall work-life balance. The t-tests conducted also gave similar results. The results imply that employees with high EI have got a higher overall work-life balance compared to employees with low EI.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior