A sustainable competitive advantage is achieved if a valuable strategy is implemented
by any organization. Strategy formulation totally depends upon the choice. Therefore
as and when organizational environment changes, one has to keep changing or
optimizing the alternatives once selected and ultimately this will lead to appropriate
decision. The process improvement techniques like Six Sigma, lean Six Sigma, and
Kaizen do decision prioritization based on Analytic Hierarchy Process (AHP), and this
proved to be exceptionally helpful, as here one has to take both tangible and intangible
considerations.
Measuring healthcare service performance is a complex task as it has multiple
functions which contribute in aggregate towards achieving overall goals. There has
been an increasing need for a tool for the process-based performance measurement of
multispecialty tertiary care hospitals to identify the deficiencies in services and make
recommendations for their improvement. Many practical problems are successfully
solved with the help of Analytic Hierarchy Process (AHP) multi-criteria decision-making
method. This method in itself has certain shortcomings and disparaged many a time for the uncertainties as well as lack of ability to adequately handle the inherent
uncertainty and vagueness connected with the plotting of the decision model’s
perceptions to exact numbers. However, due to the complexity and uncertainty involved
in real-world decision problems, decision makers might be more reluctant to provide
crisp judgments than fuzzy ones. AHP, a multi-criteria method, is employed in this
paper to develop a model for evaluating the performance of the processes involved in
the healthcare units in India. After group discussions and brainstorming sessions
involving clinicians and managers with more than 20 years service experience in
healthcare system, each step in the described model was evolved.
|
