Power distribution companies, i.e., State Electricity Boards (SEB), in India have slowly evolved from meager power companies to service-oriented sector. The power utility website has become a vital source of information for citizens about various services provided to consumers, their needs, etc. The paper aims at evaluating the websites of four main power distribution companies in the National Capital Region (NCR) using Web Assessment Index (WAI) focused on various categories which are used to analyze the websites of these companies. The purpose of this paper is to develop a WAI suitable for assessment of websites of power distribution companies in NCR. The key factors considered as determinants of website quality were identified and are quoted in literature. The user online website assessment tools were used for assessment of various parameters and determinants identified, and then statistical techniques were used to test the hypothesis framed. The design of the WAI is discussed, and in order to test its validity, the power distribution companies’ websites are analyzed.

In spite of the growing demand for electricity and importance of electricity in our lives, little attention has been paid to the functional aspects of power company websites which is a significant source of information to the citizens. Lots of work have been done in terms of website parameters in banking and educational sector, but little work has been done in India in terms of websites of power distribution companies.

The purpose of this paper is to develop a Website Assessment Index (WAI) suitable for assessment of websites of power distribution companies in the National Capital Region (NCR). The key factors considered as determinants of website quality were identified and were quoted in literature review. The online website assessment tools were used for assessment of various parameters and determinants, and then statistical techniques were used to test the hypotheses framed. The design of the WAI was discussed. In order to test its validity, chi-square test was used to analyze the power distribution companies’ website.

Information Technology Journal, State Electricity Boards (SEB), National Capital Region (NCR), Web Assessment Index (WAI), National Capital Region (NCR), Website Assessment Index (WAI), Power utility, NCR, Website Parameters .