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The IUP Journal of Supply Chain Management

This issue contains four papers which contribute to the existing literature on supply chain and related areas by presenting new framework/models and testing them empirically.

The first paper, “Developing a Framework for Analyzing Global Supply Chain Security”, by Satyendra Kumar Sharma and Bang Siddharth Vasant, analyzes the global supply chain security in a comprehensive way, including all the factors—the need for supply chain security, the measures that can be taken, the barriers to implementation and outcomes. A framework is presented explaining global supply chain security from all angles. The framework consists of elements like drivers, strategies, barriers and outcomes. The paper gives insights into the various strategies practiced by supply chain entities within the domains of governmental responsibilities, organizational adaptation, establishing business-to-business relationships and critical application of electronic infrastructure towards the effect of securing the supply chain. The framework given in the paper can help practitioners and researchers in getting an overall understanding of supply chain security at a comprehensive level.

The second paper, “The Influence of Variables on Designing a Cloud Supply Chain Network: A Factor Analysis Approach”, by Anil B Gowda and K N Subramanya, analyzes the benefits of cloud along with certain objectives focused on cloud services that would help in designing a better cloud Supply Chain Network. The authors have analyzed how computing can overcome the shortcomings of technology in the field of supply chain management and observed that scalability and expansion of IT resources through cloud services can help in maintaining centralized information related to supply chain which can rapidly be made available when demanded. The authors have suggested that benefits achieved through the integration of cloud with the supply chain can be evaluated and assessed in terms of their relative importance. The authors have also suggested that the knowledge of benefits offered by the cloud is useful in deciding the priorities with regard to make or buy decision. The authors have grouped the benefits into different factors and suggested that these factors will be useful in deciding the relative preference of one benefit over the other depending on the application. Such factors will enable the information and data structure of the supply chain network to perform more efficiently.

The third paper, “Improving Alliances: Insights from the Practices of Successful Companies”, by Jesus Morcillo, Angel Díaz and Luis Solís, undertakes a thorough review of literature and case analysis to explore the key success factors in the formation of alliances. Its contribution rests on the identification of practical insights, namely, formal processes of alliance management, formal mechanisms of alliance learning, teams responsible for the life cycle of the alliance and existence of an empowered alliance office. The findings of the study suggest that supporting suppliers in the alliances can be a cost-effective way to improve internal performance.

The last paper, “Market Inclusion Through Enhanced Eco-Management in Bulgarian Farms”, by Hrabrin Bachev, presents the findings of a first large-scale study on state, driving forces and efficiency of market inclusion of farms through enhanced eco-management in Bulgaria. This paper identifies diverse forms of eco-management in farms with different sizes, market orientation, product specialization and location. It assesses the costs, effects, and efficiency of eco-management including the extent it contributes to increased market inclusion of farms. It also specifies critical personal, economic, contractual and institutional factors of managerial choice in the eco-active farms. Finally, this paper estimates perspectives of expansion of this particular mode of market inclusion and suggests directions for improving public policies and business strategies of stakeholders.

--Nikhat Afshan
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.


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Supply Chain Management